Tru by Hilton Edmonton Windermere

Great location for our soccer tournament. Hotel is just okay. Pool is tiny. Rooms and hotel appears nice on the surface. Our room, the fridge wasn’t cold even when we turned it up all the way. The shower tap wasn’t attached to the wall and kept falling. Toilet seat cover was missing screws and fell off as well. Not sure how this slips past the housekeeping staff when cleaning.nnSingle ice machine was out of ice at 7am on a Sunday morning. Also BYOB. Beer and alcoholic beverages at the hotel desk cost $8 or $9 each.nnWould not stay here again. For over $200 per night the value was just not there. The only positive is that it did feel clean and it helps not having carpet in the rooms.

The manager Kits was incredible when I had to figure out where I was going to stay this week after some horrible circumstances. Made sure I was taken care of and gave me a super awesome rate for a last minute day by day booking. The breakfast is quite good, options for hearty or healthy choices and the snack bar is reasonably priced. Everyone was super welcominf and remembered me by name. Always asked if I was okay and offered what support the could. Highly recommend.

My wife and I stayed for 3 nights and my friends stayed for 2 nightsnAll of us were quite happy with our stay.nFront desk staff and the management were great.nThe room attendants were very friendly and helpful to accommodate to clean our room at our convenience.nLobby area and rooms are clean.nThe breakfast can be improve bit more.nDefinitely will stay again

The hotel is in great shape and the room was clean and very comfortable! The swimming pool looked small to me there were 5 kids in there when i peeked in and the hot/cold breakfast was okay. I had a bagel with cream cheese and an orange, plus coffee. There were apples available but I wish there had been bananas. I played some pool in the common area which was inviting and had great seating availability. The cue sticks were weird though and had plastic tops which made playing difficult. The room was clean and bright and in great shape... but the black out blinds would only go down 75% down the window when we arrived. This turned out to be a problem at night when the bright flood lights from the car dealership were shining into my face. I called front desk and was offered a room change. I didn't feel like moving rooms at 10pm so I tried the blinds again after front desk advised that they're not partial blinds and should close fully. That inspired me to reef on the blinds with all my strentgh and they finally came down. However in the morning they only rose to that 75% level again... this issue existed before I came and is likely waiting for the next guest. Otherwise, for the money, the hotel is great and offered a clean and comfortable sleep!

First time staying at Tru by Hilton in Edmonton, Alberta. Friendly, helpful staff, and Kits the manager knowledge and ready to answer questions. The hotel is bright and very clean. Coffee and tea available in the lobby 24 hours. Continental breakfast was very good and everything kept clean an sanitary. The staff was on hand to help in any way. By the elevator is a community board showing places nearby like local attractions, bars, grocery stores, etc. Also a pool table and lots of comfy spots to sit in the lobby. The price was reasonable. Definitely a place I will stay again.

Directions to Tru by Hilton Edmonton Windermere with public transportation

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