Holiday Inn Express & Suites Edmonton SW – Windermere, an IHG Hotel

Stayed here, was not impressed with the front desk or the room. The hotel is pet free which is great for traveling with bad pet allergies. We chose to stay here because it's pet free and because they offered king bed suites. Looked at the pictures online and they fairly clearly showed the king bed is in a separate space. When we checked in to the room we found a king bed a couch and a bunch of open space not good for anything. Assuming we were placed in the wrong room we went back to the front desk and asked if there was a mistake. Apparently there was no mistake that room for $275 a night was what they call a suite, when I asked about the picture online I was told that's not their website. I walked the assistant manager through the website and confirmed it is in fact their website and the picture shows a separate room. She agreed but said that room does not exist. When I asked how they feel they can charge for this non-suite she said it's never been a problem before she should really check the Google reviews.nnWhen I asked if she can offer any resolution to the situation we were informed we are free to check out and leave. I came up with the alternative solution of we will stay but not be charged the vastly inflated suite price.nnWhile dealing with the assistant manager the front counter person laughed and laughed she thought this was the funniest thing ever. When I informed her we are very avid travellers and this room is called a Jr suite or studio suite she laughed some more. A quick Google search will find some standard definitions of a suite from 3rd party websites if anyone at the hotel would like to consider changing this room name or at very least not laugh in the faces of the next guests that mention the room.nnThis location failed to live up to the IHG Brand promise.

As a Diamond Elite member I have the opportunity of staying at quite a few IHG properties around the world and trust me when I tell you the service levels here at Windermere are exceptional. A few months ago my wife and I spent the night here for a short trip and the girls at the front desk were amazing. We had a great conversation with them and they even recommended a few local hotspots for us to check out. Fast forward to today, because of the service received on the last visit we again decided to stay here. We were surprised to see the same staff working the front desk. They even remembered our conversations as if it wasn't a whole 3 months ago.nThe rooms are clean, the breakfast is good, but I cannot stop raving about the service these two young ladies give and how much that has made our stays memorable. Thanks Angelina and Nare

The hotel was very nice. The rooms are nice and the foldable couch is definitely a plus if you have more than 2 people. The pool was very enjoyable and hot tub was relaxing. The breakfast was very nice and I loved the automatic pancake maker. Staff was very nice, and polite. I spent the last night with my dad there before he left me and my family behind forever. My friends fought in the pool but we still had a lot of fun.

The breakfast is pretty good, but the pool is small. You have to go to the front desk to get stuff like towels instead of them going to your room. The lady at the front desk gave us a snack though

We were here for a spring break getaway for 2 nights. Myself and 4 kids. 2 are kiddos with special needs. Upon arrival we were greeted very warmly. The girls at the front desk were so friendly and sweet. The rooms on the north side of the building get a lot of traffic noise. So I recommend if you want a more quiet room, ask for a south facing room.nThe first day we swam at the pool and enjoyed the breakfast. However on our second day while my boys were swimming and in the hot tub to be more specific the pool maintenance guy came into the pool area and started hollering at my boys who were being so respectful and good, just sitting in the hot tub he proceeded to speak to me specifically and very rudely if I didn’t see the signs that were around the hot tub. I said I did see them… and they were “caution slippery signs”. Apparently the hot tub was closed… but there was no Indication the hot tub was closed. He then said “would you go into a place that said caution” … I told him if I knew my kids were not supposed to be in there, I wouldn’t have let them go in. He didn’t need to yell at them… he said “I’m not yelling at them, I’m yelling at you”nThe signs that were out were “caution slippery signs” no indication of a closure. He was yelling and two of my boys were in tears. They are 8 years old and have Down Syndrome. They were scared. He was incredibly rude and just plain mean. There was another man there who was a guest at the hotel too, and he was sticking up for me. I did bring it to the attention of the front desk, as two of my boys were in tears. I asked to speak to a manager, which they took my information and I have still not been contacted. Before we checked out I asked again about the manager calling me, I don’t think it’s going to happen. Awful practice for a hotel. Definitely not a family friendly hotel and they don’t seem to care much about their guests.

Directions to Holiday Inn Express & Suites Edmonton SW – Windermere, an IHG Hotel with public transportation

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