The Westin Edmonton

We recently stayed at the hotel and experienced excellent customer service from Rofa - finding us a room that better suited our needs and helped us celebrate our anniversary. I was attending a conference at the same time and the wonderful service extended to my conference experience as well. The food was great too. Thank you for a fantastic hotel and conference event experience

The best part of my stay was the technician named Serdar. He was a God sent, he helped get the heat in the room turned on and also helped with getting me into another room because the tv was not working and it was placed awkwardly in the first room. Who puts the tv beside the bed, which requires the guest to turn their neck to the right...super strange layout. I was glad to be moved to another floor in another room, all thanks to Serdar; an outstanding human being! He was the nicest person in Edmonton to me.

nToday I had the pleasure of being a vendor at the Women of Influence event at the beautiful The Westin Edmonton, and I felt compelled to share what an exceptional experience it was.nI've been participating in events for over 10 years with In Your Face Photo Booth, and I can honestly say that the level of customer service I received today was among the best I've ever experienced.nFrom the moment I arrived, the staff went above and beyond to ensure everything ran smoothly. They helped transport my equipment, brought everything directly to my event space, found additional tables when needed, kept me supplied with water, and were incredibly accommodating every step of the way. Nothing seemed like an inconvenience, and every interaction was met with professionalism, kindness, and a genuine desire to help.nIn a world where outstanding customer service sometimes feels rare, the team at The Westin Edmonton reminded me exactly what true hospitality looks like. They didn't just do their jobs—they made me feel welcomed, supported, and valued.nBeyond the incredible staff, the hotel itself is absolutely beautiful. The event spaces are elegant, well-maintained, and create a wonderful atmosphere for guests and vendors alike.nThank you to everyone on the team for making today such a positive experience. Your commitment to excellence did not go unnoticed. I will gladly sing your praises and look forward to every opportunity to return.nKeep doing what you're doing—you are setting the standard for hospitality in Edmonton.

Often when I’m in Edmonton, we love staying at this hotel. The location is fantastic. The older style of this hotel is absolutely Classic. The rooms are generous yet cozy. And the location for great restaurants and other shopping is also hard to beat. Quick walk to the arena if you need to go there and always happy to return.

Recently stayed in a king suite at the Westin in Downtown Edmonton. It was a great location for the event I was attending. The room itself was very spacious which was a bonus, however I had some issues with the cleanliness - I found someone’s used lashes in the bathroom, the toilet paper cover was very dirty and lastly I found some stains on the bedding. I also had issues with the very thin walls where you could hear other rooms slamming their doors at 6:00am and conversations throughout the day.nnOverall great location but I don’t think I’d personally stay here again until all of the renovations and construction are complete.

Directions to The Westin Edmonton with public transportation

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