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The Westin Ottawa

  1. Ottawa
  2. Ottawa Division Lodging
  3. Ottawa Lodging

Reviews, get directions and information for The Westin Ottawa

The Westin Ottawa

About

Located on the Rideau Canal adjacent to Rideau Center Shopping Mall and the Ottawa Convention Center, The Westin Ottawa offers direct access to all the allures of Canada’s capital city, from its thriving businesses to its many cultural diversions.

Story

Read our blog: www.westinottawa.wordpress.com or follow us on Twitter at: www.twitter.com/westinottawa

Address: 11 Colonel By Dr, Ottawa, ON K1N 9H4, Canada
Phone: (613) 560-7000
moc.nitsew@awatto
State: Ontario
County: Ottawa Division
City: Ottawa
Zip Code: K1N 9H4


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
A '5-Star Hotel Service' at the Westin OttawannThis was our second stay at this hotel, and it began on a high note. At the reception, Max greeted us warmly with a genuine smile, noting our return visit. As platinum members, he offered us an upgrade to a suite, which was greatly appreciated since we were traveling with kids.nnThe suite itself was fantastic—spacious, with a comfortable one-bedroom layout and all the amenities you could need. From a cozy bed to a clean, functional mini fridge, everything was in place. Small touches like a robe, flip-flops, and mouthwash added to the experience. The suite was not only clean and well-designed but also bright, thanks to the large windows.nnNicole at the reception was equally friendly and helpful. We had a minor issue with parking, which she resolved quickly and with a smile. She also assisted us with additional room keys and was very pleasant during our interactions.nnIt's the small gestures that make a difference—like the staff at the main entrance who warmly open the door for you.nnThe breakfast at this hotel is outstanding. The staff are welcoming, and the buffet selection is excellent—probably the best breakfast I've had in Canadian hotels this year, certainly better than the Delta Ottawa and Sheraton Ottawa. See the pictures.nnThe swimming pool experience was equally impressive. The facility was well-equipped with plenty of towels, a great gym, and useful changing rooms. Our daughter had a blast in the pool, especially with all the toys available.nnAfter enjoying the spacious suite, amazing breakfast, and fun at the pool, our daughter asked, 'Dad, can we stay here forever?!'nnCheck-out was quick and smooth. The manager, Chad Porter, personally came out of his office to thank us for our return stay. He was pleased to hear we had a great experience and invited us to stay again.nnAfter such an exceptional experience at a very reasonable price, wouldn’t you want to come back? We certainly will—very soon!
Great location! Clean and specious room. I highly recommend self-parking here. It’s less than half the price of valet parking and you have in&out privileges the hotel staff will tell you otherwise, but it looks like the change occurred a few months ago based on other reviews. I took one star off because the pool water was too cloudy for safe swimming…
Right downtown, about a 5 min drive to the University of Ottawa. Beautiful rooms, clean, large, well planned out furniture. I stayed with my 2 dogs as it is a pet friendly hotel, but there's no green space for them to use thats readily available. That would be my only complaint, if you are pet friendly, have green space attached to the hotel. I don't like walking around downtown anywhere late at night by myself with 2 small dogs, but not being familiar with the area made it that much harder.nLovely rooms, pricey room service, pet friendly but not at the same time.
Having been a former employee of Starwood hotels for over ten years, the first thing I noticed was the state of cleanliness in the room that was absent. Absolutely nothing was dusted and the chair in the room was soiled with God knows what. There were also cobwebs on the windows along with a good size spider. We mentioned it to the front desk attendant and when we got back to the room after our dinner, the only thing that was cleaned was the headboard. Obviously the standards of the housekeeping department are considerably lower than it should be for a four star hotel. My wife and I couldn't believe that this is what we got for the money we paid. Suffice to say we will not be returning to this hotel in the future. The rooms should be inspected after the housekeeper has completed the cleaning to ensure everything was properly cleaned to the proper standards. Thisnis not being done as we experienced. The front of the house staff were very nice. At least that was one aspect of our stay that was up to standard.
The location is great. But the hotel's service quality falls far short of their ratings and price. The room had a strange smell. At 11PM in the evening, my wifi was still not connected so I called for help. They transferred me to a different department and finally told me that I had to go downstairs to the front desk to deal with the problem because the front desk had written my information wrong. Isn’t that hilarious that they told me to deal with the problem that’s caused by their staff? I can't log into wifi for my entire stay. If you don't need wifi for work, maybe book this hotel just for it’s location, otherwise, just consider other hotels nearby. It's 1am in the morning, and I am very disappointed to write this review.
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