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Sheraton Ottawa Hotel

  1. Byward Market - Parliament Hill
  2. Sainte-Cecile-De-Masham Lodging
  3. Ottawa Lodging

Reviews, get directions and information for Sheraton Ottawa Hotel

Sheraton Ottawa Hotel

About

Sheraton Ottawa Hotel is located in the heart of Canada's capital and features newly refreshed guestrooms.

Story

Experience a warm welcome and true hospitality the moment you arrive at Sheraton Ottawa Hotel. Settle into one of our 236 spacious guest rooms for a comfortable evening. All are beautifully appointed with the Sheraton Sweet Sleeper® Bed and High Speed Internet Access.

Address: 150 Albert St, Ottawa, ON K1P 5G2, Canada
Phone: (613) 238-1500
moc.awattonotarehs@selas
State: Ontario
County: Ottawa Division
City: Byward Market - Parliament Hill
Zip Code: K1P 5G2


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Reviews
I would give zero stars if it was possible. This was supposed to be our first night away since having our son, and it became one of the most stressful hotel experiences we’ve ever had.nWe booked through Expedia and were told on arrival that our vehicle wouldn’t fit in the underground parking. The front desk agent, Kesha, directed us to a super small parking lot that only has a handful of spots and was effectively full. After driving in circles for about 25 minutes with no available spaces, we returned to the hotel.nKesha then assured us our vehicle would “definitely” fit in another underground parking lot near the hotel, which required an additional payment. It did not. We drove about 100 feet down the ramp before realizing it wouldn’t fit and had to reverse our new truck back up the tunnel and out onto the street. It was stressful, unsafe, and completely avoidable had accurate information been provided. At that point, our night was ruined and we drove 3.5 hours back home.nFor the refund, we were told the hotel couldn’t issue one directly and that Expedia needed to approve it first. Kesha said she submitted the request and encouraged us to contact Expedia as well. Two hours later she called to confirm it was submitted, which briefly gave us hope.nExpedia later confirmed they were willing to refund our stay given the circumstances but needed the hotel’s approval. The next day they emailed: “After contacting the property, they’ve decided to uphold the original cancellation policy and have declined the waiver request.”nI called the hotel and was promised a call from a manager that never came. Three days later, I called again and spoke with Kesha, who now presented a completely different version of events and said I had misunderstood. I was told a manager had emailed me, but no email ever arrived. Meanwhile, Expedia’s emails clearly state they were willing to refund my stay as long as the hotel agreed.nI again requested to speak with a manager and file a formal complaint. Over a week later, I still have not received a call.nBetween the parking ordeal, extra costs, inconsistent information, lack of follow-up, and refusal to approve a refund despite the circumstances, I cannot recommend this hotel. What should have been a special night away turned into hours of stress and disappointment. I will not be returning and encouraging anyone I know to do the same.
I just wanted to share that receptionist Mary-Line was the best part of our stay!!! She was so kind and informative. Went above and beyond to address our concerns. We stay here quite frequently and check in was not the best. The girl checking us in at night seemed like she had an attitude and was very rude to my coworker who just asked a question about a known issue. When I came down the next morning Mary-Line listened and explained and really made the situation better by caring. The hotel itself could do with some major updates especially to the rooms. It has a very dark and old feel to it but I love that it is close to everything in the heart of the city. The shuttle drivers are very friendly and prompt. Overall it was a decent stay.
Location is good. Very well located in the downtown area.nnUnderground parking and heated, so car was all cleared of ice and snow as it was just after a winter storm.nnStaff are friendly and welcoming. Ian from the lobby bar is fantastic. Ask for one of his Old Fashioned's. You will kot be disappointed!! Thanks, Ian!nnHeres my I only rated the hotel 4 stars.. our room was not an upgrade, even though we have Gold Eite status. The club floor on level 14 was our room location, which had a musty old attic like smell. Made my wife all stuffed up for the night. She didn't sleep, which meant neither could I as well :nnOur absolutely main issue, not at all sure why it cost an extra $100 for the club lounge. There was literally and actually NOTHING in the Club penthouse lounge. We arrived at 20:00hrs. No food, no alcohol, no service staff. Reception told us it was open until 22:00hrs. Any of our travels to Club/Gold/Elite lounges we have always had alcohol and snacks for the times the lounge is available. Very disappointing. No idea where they can justify changing an extra $100 for that.nnAvoid the club lounge, save your money.
Great place to stay at for a conference or little getaway in Ottawa. Close to everything that you are going to want to see. You can walk to the parliament, mall or anything you want to see as long as the weather is good or get an uber.nnThe hotel has food and drinks so if you don’t want to leave you don’t have to. Plenty of room for a group of people to sit together.nnThe rooms are a good size, clean and well equipped. The staff are very friendly.nnI would stay here again.
Great location, really nice and forthcoming service. The rooms are a little bit loud. You hear the busses and stuff. But definitely better than the other 3 star Hotels we stayed before.
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