Lord Elgin Hotel

We were there for a fencing tournament and selected this hotel because of the pool and hot tub. Sadly they were inoperable by the time we finished.nnCheck in was smooth. The staff were kind. The lack of empathy on the pool being closed wasn't great but that's not a big deal.nnThe room had been recently renovated and it was spacious, clean and just what we needed. We were very comfortable. When we called the front desk they responded promptly, handled our needs and were kind.nnUnfortunately your only choice for parking here is valet at a cost. What made it worse was it was obvious when we got our car back that the staff had used our umbrella which we see as a violation. Not sure if we would return again.

My family and I travel a lot in both the states and in Canada. I have NEVER been to a more UNFRIENDLY kid hotel…especially on family weekend. The walls are paper thin and you can hear everyone talking in their rooms. This is not any guests fault. However, our children were told to be quiet several times even when they were whispering. I’m a teacher and deal with children all the time. The kids were appropriate and patient. My final straw was when politely asked for a place that the kids could play so we could be considerate to other guests. As a kind house keeper went and checked for us, my kids sat quietly on the stairs and someone came out of a conference room and told them to be quiet. They were as quiet as mice talking to each other while they patiently waited. I do not recommend this hotel to anyone with a family. It’s by far the worse hotel I’ve ever visited and I’m so sad. 5stars to house keeping though, they were so sweet.

Had a weekend family trip to Ottawa, stayed in this hotel for one night in December 2023:n- Room was clean, fixtures worked, pristine condition, everything in TV had some decent cartoon channels for the kid.n- Hallways are a bit old and need renovation, but it is not critical.n- Parking: didn't want to use Valet parking and self parking was not allowed in the Hotel, asked stuff for alternatives and got a decent advice to park nearby on the City Hall underground parking. Ultimately, it was a warm car place with the smallest parking fee in the area. It was very helpful.n- About restaurant: liked our breakfast and dinner here - delicious and fast. A bit shabby furniture, but it is not really bad and doesn't leave you with a bad impression.n- Check-in and Check-out are instant.nnWill surely book here again when I come back.

Had another amazing stay at the Lord Elgin while attending Parliament! Noah was awesome, Steve was stellar once again and Talia made sure everything was perfect. And the folks at the Grill 41 took great care of us!! Can’t say enough about this great team - and a special thank you to the GM!!

I'd always wanted to stay here growing up in Ottawa and finally got the chance. We decided to stay one night as we were seeing a show at the NAC. Great location with steps from the lively bar scene on Elgin. The hotel itself was rich with history so a lot more appealing than your average hotel; there's something so magical about preserving the heritage of a building and being able to have a glimpse of life back then. A beautiful building and our king bed room was spacious, clean and had good views, we had a corner view so that was very fun. Thank you to the team there who made the stay that much more enjoyable. Friendly and fast service from all. Might make this an annual visit!