Andaz Ottawa Byward Market-a concept by Hyatt

A visit to Ottawa on business with many options booked up. This hotel had good reviews and was close to where I needed to go but I did not expect the hustle and bustle of the Byward Market to keep me up until early hours. The hotel is well kept, clean and modern. Hotel staff were friendly. The parking is under construction so you have to pick a local lot or use their valet service. It was extremely difficult getting a parking spot out front to check in. I would return under different circumstances because it is in close proximity to the market and restaurants.

The rooms were spic and span with a modern touch. Bathroom was so aesthetically pleasing and very clean. Beds were comfortable but the pillows were meh. Service was top notch though. The front desk staff was kind and accommodating. The valet parking was also good- since this is located in a very busy area. Just expect to wait for them to bring your car - at least 20 minutes. The lobby was nice and clean. Option to eat downstairs for $

I always love staying in Andaz hotel in USA, CANADA and EUROPE. Friendly staff. Room was Clean and nice view. Spacious and modern style room. Never disappointed. But this time, too many homeless or people on drugs near the hotel on the street… generally this areas. Feel so bad…

Incompetent staff, dangerous area! This hotel is in an area between two homeless shelters. Upon arrival at the hotel I was nearly mugged by a drug addict while waiting for the valet. The hotel is in a major construction zone and it is unbearable. I was staying on World of Hyatt points, when I checked the charges on the app and noticed that I had been charged the cash rate. I brought this to the attention of the hotel manager. I thought things had been corrected, but 8 hours after checking out I saw an additional charge to my credit card! I called the hotel and they had no explanation for why this charge appeared. So in a nutshell I have been nearly mugged twice! You can tell that the management of the hotel doesn’t care by their lack of response to the concerns of the Google users. Avoid this location!

We stayed at this hotel for two nights, hoping for a peaceful and relaxing vacation. Unfortunately, it was anything but that. Upon arrival, we weren’t informed about ongoing construction at the hotel. The next morning at 7 am, we were woken up by loud construction noise, which completely ruined our plans to sleep in after arriving late the previous night.nnTo make matters worse, the hotel left a letter hidden in the room after check-in to let us know about the noise — a poor attempt to notify us when this information should have been communicated prior to booking. It’s unacceptable that we weren’t informed ahead of time, giving us no chance to make other arrangements.nnThis was our first time staying here, and we were with friends who are frequent guests, but even they were frustrated by this experience. I expected much better, especially from a hotel that prides itself on customer satisfaction. Very disappointing overall.