Andaz Ottawa Byward Market-a concept by Hyatt

Good: Rooms are generally nice, clean and fairly spacious. The front desk is pleasant and attentive. The lounge bar, while nice, was lacking in terms of customer service, with an odd policy requiring parties of 6 or more to pay with only one card. Our waitress didn’t seem pleased when we challenged this, but admittedly accommodated us after some negotiation.nnBad: Unsurprisingly, the construction next door is incredibly disruptive. It starts at 0700 hrs on the dot and doesn’t finish until about 1700 hrs. They are currently jack hammering right under the hotel with big machinery and it’s loud and resonates throughout the whole hotel. And! They are blasting with dynamite, so be prepared for that! It’s not the hotel’s fault, but it’s such a problem that I feel their management needs to 1 ensure guests are aware of this prior to booking it was not and 2 start rolling out incentives like free nights. My three nights cost over $1400. Yowsers.nnGood luck.

I was just at the Andaz visiting Ottawa for a work. Rooms are clean and modern. The gym functions well for what you need while traveling. Location of the hotel is within walking distance for site seeing, food/ drinks, and shopping. HOWEVER, there is major construction right next door with endless loud and disruptive noise. Call ahead to inquire if it’s still going on. The notice said it would be daily from 7am-7pm, but started earlier and ended later than that. It made for a terrible stay. Had I known this ahead of time I would not have booked here. It’s otherwise lovely.

The rooms were SUPER clean, very nice! The location was good in terms of being in the market, so nice to walk around but at night isn’t the safest. However, they always kept the lobby clear and super safe! People saying there is construction going on right now, yes, but that shouldn’t affect ratings for the future and in terms of the hotel itself. Now, the service was absolutely the best part. I was having a lot of trouble with check in and with my credit card, but from the start Oussama made sure to know we’d find a solution together, he helped me out on my laptop and really went above and beyond. Thank you so much Oussama for your help, very very kind and you deserve a raise!! Even upgraded my room to ease my frustrations and make things better even though the whole problem was on my end. The friend who was beside him at the time gold necklace with the nice jackets! was also beyond respectful and was so kind during the process, helping me with my bags later. They both remembered me through my whole stay and were beyond kind. And throughout all this, Gee I believe the manager was SO kind and was always at the ready to help his staff and to help me out too. He helped me with my bags multiple times and took initiative with just overall kindness. Thank you all very much, you all deserve a huge raise!!! Not to mention, this hotel gives you snacks and drinks and is always so courteous and quick with their service if you need anything to your room. I don’t usually give reviews unless something was really memorable. Great job everyone.

I always love staying in Andaz hotel in USA, CANADA and EUROPE. Friendly staff. Room was Clean and nice view. Spacious and modern style room. Never disappointed. But this time, too many homeless or people on drugs near the hotel on the street… generally this areas. Feel so bad…

The rooms were spic and span with a modern touch. Bathroom was so aesthetically pleasing and very clean. Beds were comfortable but the pillows were meh. Service was top notch though. The front desk staff was kind and accommodating. The valet parking was also good- since this is located in a very busy area. Just expect to wait for them to bring your car - at least 20 minutes. The lobby was nice and clean. Option to eat downstairs for $