Fairmont Château Laurier, Ottawa

We are really disappointed with certain aspects of this hotel, especially considering its rated as a 5-star property.nnThe pool area was the biggest letdown. The tiles are stained, and the bottom of the pool looks discoloured as well. The water is also quite cold and could definitely be warmer for swimmers looking to actually enjoy the pool. For a 5 star hotel I was also expecting better wellness facilities.. the gym is quite small, and there’s no jacuzzi or hot tub option for relaxing after a swim which feels like a missed opportunity.nnThe rooms themselves are dated and the air flow is not great. The air conditioning doesn’t seem to work properly and the room felt musty likely from the older carpet. The air also felt very dry, which made the overall stay less comfortable than it should have been.nnOn a positive note, the service from the front desk was fantastic. They were always available if we needed anything and responded quickly when we asked for a fan, bringing it up to our room immediately. Their friendliness and responsiveness were definitely a highlight of our stay!!nnOverall, the staff were wonderful, but the facilities and room conditions really need an upgrade to match the hotels 5 star rating.

I recently enjoyed a two-night stay at the Chateau Laurier, and it was absolutely wonderful. The staff kindly accommodated my request for an early check-in, and my junior suite was spacious, comfortable, and beautifully appointed. The pool was fantastic, and the Festive High Tea was a real highlight.nEach morning started perfectly with excellent coffee and fresh croissants from the hotel’s coffee shop. The staff were attentive and welcoming throughout my stay. The location couldn’t be better—just a five-minute walk to the ByWard Market, where there are plenty of amazing restaurants to explore.nThe holiday décor was stunning, featuring 44 beautifully decorated Christmas trees that created a magical atmosphere. Truly a memorable experience!

Overall, a very satisfactory experience. A beautiful building, with plenty of character and interesting rooms to explore. Staff were polite, professional, courteous. I was witness to a situation where they had to deal with a volatile guest, and was impressed with calm demeanor.nnOur room was spotless, and smelled great. The bathroom was warm, and very clean. The rain-head shower did need more pressure to function properly - but no shortage of hot water. Housekeeping tidied our room every day and made our bed. They did an excellent job as well.nnWe ate in the on site restaurant Zoe's and had a very expensive, but delicious meal. Serving sizes were a little small for what was paid for in particular, the protein amounts, but the flavour profiles were spot on.nnIf anything could be improved upon it would be the on-site cafe. Poor choice of coffee beans and bad preparation made for some mediocre espressos. The food was also quite underwhelming - bordering on poor. Another item would be the exorbitant parking fees - which, as best as I can tell, appear to be randomly set.nnOtherwise, we were very appreciative of our treatment and would love to return.

This is a beautiful hotel. The room is got unfortunately was underwhelming. The lobby however and the bar...was the place to be. Valet is helpful, attentive and overall great. The staff is very hospitable and helpful. Food is great, including room service. During the holiday season the hotel is even more beautiful. It has this old luxury feel. not to mention it is in a beautiful spot of Ottawa!

Chateau Laurier is a special hotel in more ways than one.nnI have stayed here in the past, hosted work meetings and I've attended events.nnI'll start with valet- just do it! Don't even bother questioning it. Why? The staff. For the amount of times I visit never once have I been disappointed. The care and customer service is such a joy to experience- thank you!nnThe rooms are clean, windows you can crack open for air, the beds are comfy and no issues accessing elevators.nnFront desk staff are also lovely.nnOn Tuesday I attended and event which was to hear from Timothy Caulfield. It was a well organized and attended event. Look him up and invest in his book - Certainty Illusion. After hearing from Timothy, there was a lovely reception. The staff working the bar were absolutely wonderful! Chateau Laurier please invest in knowing who the young woman serving at the bar was a she's definitely a star staff member. There was also one female server that was great, too. I can describe her but I did not catch her name.nnAll this to say Chateau Laurier is a wonderful hotel. You are guaranteed to sleep well, feel welcomed, eat well as all their meal options are fantastic!nnTuesday night's live band was also wonderful. As I waited for my vehicle from valet I enjoyed swaying and dancing with myself. Would love to know who they were as they played a variety of songs from what I consider back in the day.nnAnother recommendation for a local band is: The Paperboys -lead singer is Darwin Demers.nnTo close, I will say that you will also see well known individuals like Diana Ross. There's always someone famous to run into at the Fairmont.nnAll this to say... It's a beautiful hotel with plenty to offer their guests!