Fairmont Château Laurier, Ottawa

Arrived and was so impressed with front lobby and staff. Albertina was wonderful and able to get us checked in early so we were able to drop bags in our room. Met Catherine who gave us a private tour - so wonderful to meet and spend time with her! Room was spacious and clean, we all thought the beds were outstanding. All hotel staff were pleasant and helpful! Just an amazing experience!

We have been here for four days and have found the staff to be very friendly and accommodating. That said, the hotel itself feels quite dated. For example, the gym still has carpet, which makes it feel unclean and not well suited for a fitness space.nnWe typically choose to stay here because of our Accor status. Unfortunately, a recent housekeeping experience has made it difficult for us to consider returning. Up until Sunday, our room was cleaned thoroughly and met expectations. However, on Sunday several basic items were not replaced — including towels, coffee cups and glasses, stir sticks, cream, coffee, and other standard amenities.nnWhile I understand that oversights can happen, this felt like a lack of care and attention to detail. It was particularly disappointing given that a tip had been left. Experiences like this leave a negative impression, not only for guests but also for the many staff members who are working hard to provide good service.nnI hope this feedback is taken seriously and used to improve consistency in housekeeping standards moving

I loved my stay. The room was spacious, had a wonderful view of Parliament Hill, and all the amenities were accessible. Breakfast at Zoe's was great one morning. The chic and style of the hotel is classy but everything is fairly modern and made staying for 3 nights a breeze. The location is central to a lot and made it easy for Uber to pick us up and for us to walk to nearby spots. All hotel staff were friendly, and accomodating. The art gallery and cafe on the main level are a cool addition.nnThe reason that I gave 4 total stars over 5, is because on TWO seperate occasions, Valet came and asked me what kind of car I had, and for me to describe my keys. Both times they put my car keys on the wrong valet label number hook, and I had to go into the office and find it. To me this is unacceptable, because on TWO seperate occasions I thought my car was missing or not taken care of. This should be a no brainier. This didn't happen at any of the other Fairmont hotels we stayed at, and happened two seperate times here.

We are really disappointed with certain aspects of this hotel, especially considering its rated as a 5-star property.nnThe pool area was the biggest letdown. The tiles are stained, and the bottom of the pool looks discoloured as well. The water is also quite cold and could definitely be warmer for swimmers looking to actually enjoy the pool. For a 5 star hotel I was also expecting better wellness facilities.. the gym is quite small, and there’s no jacuzzi or hot tub option for relaxing after a swim which feels like a missed opportunity.nnThe rooms themselves are dated and the air flow is not great. The air conditioning doesn’t seem to work properly and the room felt musty likely from the older carpet. The air also felt very dry, which made the overall stay less comfortable than it should have been.nnOn a positive note, the service from the front desk was fantastic. They were always available if we needed anything and responded quickly when we asked for a fan, bringing it up to our room immediately. Their friendliness and responsiveness were definitely a highlight of our stay!!nnOverall, the staff were wonderful, but the facilities and room conditions really need an upgrade to match the hotels 5 star rating.

Great location, can walk everywhere, and is very close to the canal and other major attractions. Staff were very friendly, respectful, and helpful. Beautiful historic decor... totally awesome. Restaurant/Dining lounge menu may not be to all tastes, but there are multiple choice close by, including Milestones next door, and the market square area. Was an enjoyable experience.