Fairmont Château Laurier, Ottawa

Staying at the Fairmont Laurier felt like stepping back in time to a moment in history. The hotel’s stunning old-world decor only added to the charm.nnThe customer service was exceptional—staff were incredibly prompt, attentive, and eager to assist. Their attention to detail ensured that my stay was not just comfortable but genuinely enjoyable.nnThe on-site restaurant offered excellent service and delicious food, further enhancing the overall experience. With large windows and a serene atmosphere, it was the perfect spot to take your time and dine. The hotel's location couldn't be better, right in the heart of the city, making it easy to explore.nnThe castle-like architecture of the Fairmont Laurier is breathtaking, adding to the grandeur of the stay. Having traveled to 30-40 countries, I can confidently say this was one of my better hotel experiences and the cheery and friendly staff were an integral part of that.nnHighly recommend!

I was underwhelmed from the second I arrived to the second I checked out early, and I checked out early because I was so unimpressed.nnThe GPS takes you to a parking lot that is not serviced, but there's no sign that says it's out of service. There's a gate with a Hut and a parking ticket machine, that says press the button for a ticket. If you press the button it says press another button to call for assistance. When you hit that one nothing happens. After sitting there playing with the machine I called the number for the hotel and in answering service somewhere else picked up, then they transferred me to the front desk and it continuously rang, no one picked up. This was not during their busy season, this was a random Friday in late September.nnWhen I told the front desk this story he rolled his eyes and said oh yes, we are aware of the issue. Excellent, typical French Canadian by his name, he knows, he does not care. Went up to my room, it's about 22 square feet, it's got a tiny tiny toilet with a round seat and a $12 bemis seat cover from the hardware store. It's not even soft close. The toilet paper is so thin it's see-through. Room service was slow, The doors stuck, the lighting in the hallway was unkempt, the elevator door opened twice at each floor, the whole place is poorly managed and does not focus on customer service or ease of use. I ended up checking out a day early so I didn't have to spend another night at this overpriced hotel.

I recently stayed at this hotel and was quite disappointed with my experience. The hotel is old and in dire need of maintenance. While I understand the desire to maintain an antique style to provide a historical experience, this should not mean we have to endure the smells, inconveniences, and lack of upkeep reminiscent of the past century.nnSpecifically, my room had a leak in the bathroom, which resulted in a strong and unpleasant odor of urine and feces permeating the space. This was extremely unpleasant.nnAdditionally, I was very disappointed with the parking situation. I was not provided with a parking space at the hotel and was directed to park in a public lot five blocks away for several days. This was highly inconvenient.nnThe hotel also lacks laundry services. The laundry service that picks up clothes charges per item at very high prices. Even three-star hotels offer laundry services, so it is surprising and disappointing that this hotel does not.nnThe carpets in the rooms are dirty and urgently need a deep cleaning. This makes it unsuitable for families with young children, as they often play and drop food on the floor, creating an unsanitary situation.nnI must acknowledge that the location is fantastic and the experience is unique, but this does not overshadow the poor experience I had.nnOverall, my stay was far from satisfactory, this was not what I was expecting initially.

This hotel lives up to its name! The room was really nice and spacious, with a corner desk and a sitting area. The location was great, steps away from all major attractions including Byward Market and parliament, etc. The only issue was it was difficult driving in and out and valet parking isn't always guaranteed. The service was generally pretty good but check-in and check out had a bit of a wait. The lobby was always busy with different events every day. Definitely worth staying again but might not be for people who want a quiet stay.

My husband and I had our wedding ceremony and reception at the Chateau Laurier.nWe had the best wedding experience we could have imagined, and we are not usually prone to gushing.nWe had a smaller wedding, only about 60 people, but the service and the planning process was impeccable. In addition to the overall quality of food amazing and decor and surroundings beautiful and elegant, you don't realize how important the details are, but we found out that in planning a wedding details are of highest importance and can make all the difference in the quality of experience. Our experience with Erin, Goran, and the whole team made for the best day of our lives, and in the lives of our elderly parents and children, mostly due to the people who helped us so much!. We will treasure these memories forever!nThanks a lot Chateau Laurier team!