Fairmont Château Laurier, Ottawa

It’s quite shocking to me to read some of these poor reviews. Anyone who comes and experiences this hotel and doesn’t have an amazing experience must have an overly negative view of life in general. This hotel is literally located in a historic castle. The beauty of the building alone is something to behold. You could spend an entire afternoon in the lobby alone. The food is incredible, the cafe is charming and sweet, there is an art gallery, a gorgeous Roman style pool and even a Rolex store. The staff are incredibly professional and graceful in everything they do. Staying at this hotel was one of the best experiences I’ve had in Canada. The location is unbeatable and the suites themselves are also beautifully decorated in a way that is both modern and classically beautiful. What an honor it was to stay here!

I had the pleasure of spending three unforgettable nights with my wife at the Fairmont Château Laurier over the May long weekend, and the experience was nothing short of extraordinary. From the moment I arrived, I was warmly welcomed and made to feel at homennThe service throughout my stay was consistently impeccable—attentive, gracious, and personalized without being intrusive. Every member of the staff demonstrated a genuine commitment to excellence, ensuring that each detail of my visit was handled with care and professionalism.nnMy room was elegantly appointed, blending timeless charm. I especially appreciated the pristine upkeep and thoughtfulness that added to the sense of indulgence and relaxation.nnDining at the hotel was equally memorable, with beautifully prepared dishes and attentive service that elevated each meal into a special occasion.nnWhether enjoying a peaceful moment in the refined lobby, exploring the surrounding landmarks, or simply soaking in the historic ambiance, my time at Château Laurier was exceptional in every way. It is clear that this property not only honours its legacy but continues to raise the bar for luxury hospitality in Canada.nnI wholeheartedly recommend the Fairmont Château Laurier to anyone seeking an elevated and unforgettable experience in Ottawa. I look forward to returning in the near future.

The only reason Fairmont Chateau Laurier isn't getting 5 stars is because of the parking situation. It doesn't make sense that a hotel doesn't offer parking to its guests. An expensive slow valet option isn't an option. The traffic at the main entrance for drop off is a nightmare. People usually travel with luggage so parking elsewhere to carry that to the hotel is inconvenient. The location is perfect. The staff were friendly, competent, and helpful. The rooms were clean and comfortable. I always appreciate quiet. I didn't hear a single door slam. The shower products smelled heavenly. The pool was fun and much appreciated by families towels are provided. A very enjoyable stay that would've been perfect if I didn't have to worry about my car.

Fairmont has always been our preferred hotel chain, known for its elegance and exceptional service. Unfortunately, our recent stay at the Fairmont Château Laurier in Ottawa fell short of expectations.n1. Room Condition:nThe room appeared aged, with worn-out furniture and noticeable dust on surfaces. The cleanliness did not meet the high standards we've come to associate with Fairmont properties.nCurtain were worn-out too.n2. Cleanliness:nEach day, we found hair on the bathroom floor, indicating that cleaning was either rushed or overlooked. This was particularly concerning given the premium pricing of the hotel. Cabinet seems long time not cleann3. Location:nOn a positive note, the hotel's location was ideal for exploring Ottawa's attractions, making it convenient for sightseeing and dining.nnWith expensive rate, customers expectations are higher. Please improve such as:n1. Regular deep cleaning and maintenance of rooms and bathrooms.n2. Updating furniture and fixtures to reflect the hotel's historic charm without compromising comfort.n3. Enhanced attention to detail in housekeeping to ensure a consistently clean environment.nnWe hope this feedback is taken constructively, as we believe the Fairmont Château Laurier has the potential to return to its former glory with some attention to these areas.

We had an amazing stay in a nicely decorated, spacious, quiet, very clean and comfortable room with Parliament view. Beautiful hotel with outstanding central location and top notch amenities we used every day, including well-equipped gym and huge indoor pool with clean and spacious locker rooms. We loved Zoe's foodie heaven restaurant and enjoyed the excellent service and delicious food and drinks for afternoon snacks, high tea and dinner. We also enjoyed the service and food at breakfast and liked having a convenient coffee shop in the lobby. The multiple elevators were fast and never crowded. Both the front desk staff and concierge attendants were outstanding and we felt like treasured guests. This is the best Fairmont we've stayed at, thank you for a great experience!