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Pinnacle Hotel Harbourfront

  1. Vancouver
  2. Vancouver Lodging

Reviews, get directions and information for Pinnacle Hotel Harbourfront

Pinnacle Hotel Harbourfront

About

For reservations and additional hotel information, please visit us at: www.pinnaclevancouverharbourfront.com

Story

Prime downtown location on the waterfront
overlooking beautiful Coal Harbour and the North Shore mountains. Within steps to the Vancouver Convention Centre, Canada Place, Vancouver Cruise Ship Terminal, our bustling financial district and some of the best dining and shopping the city offers.

We are a boutique style hotel driven by unique and personalized services, with local flare.

Address: 1133 W Hastings St, Vancouver, BC V6E 3T3, Canada
Phone: (604) 689-9211
[email protected]
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V6E 3T3


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Amazing staff and service! Everyone was so helpful and polite. We came to Vancouver BC for Taylor Swifts Eras tour and stayed 5 nights. There was cute Taylor inspired decor, drinks and food that added to the fun! This hotel is on the best location to shopping, dinning, and spas. Highly recommend! Will be back!
Utterly Disappointed: A Stay Far Below ExpectationnnWe recently stayed at the Pinnacle Hotel Waterfront in Vancouver, and I am compelled to express our profound dissatisfaction with what we encountered, considering it an absolute disaster. Despite paying a premium rate of $350 per night, the value and experience were shockingly poor, akin to what one might reluctantly accept for a mere fraction of that cost.nnFrom the moment we entered our room, it was clear that the quality and comfort advertised were nowhere to be found. The mattresses were not only old but completely worn out, making a comfortable night's sleep an impossible ask. Similarly, the pillows, which carried an unpleasant odor, were old and desperately in need of replacement. These conditions are not only unacceptable for any hotel but are especially egregious at this price point.nnGiven these circumstances, we found it impossible to justify staying for the duration of our booking. After a single night endured in discomfort, we made the decision to leave and seek accommodation elsewhere, a decision made all the more frustrating by the significant expense and inconvenience it imposed on us.nnThis experience was not just disappointing but wholly unacceptable from a hotel that presents itself as a premium waterfront destination. It's clear that significant improvements are necessary to bring the actual guest experience in line with both the expectations set by the hotel's marketing and the premium pricing it commands. We can only hope that our feedback prompts a reassessment of the current standards of guest comfort and amenities at the Pinnacle Hotel Waterfront. Future guests deserve much better for their investment.
Positive: The location is convenient, especially for a short trip. It has good amenities like a pool and a fitness center. The equipment is kind of old, but works. The pool is nice.nnNegative: The staff is mean to the point that you feel they are being rude. For the hotel's price one would expect a great service, however you find staff that are unfriendly, not willing to help in anything and they make it feel like one is doing them a favour. There are some night events and rooms are not soundproof. Most of the nights we could hear laughs and it was difficult to sleep.nnOverall not a good experience for the price. I would suggest staying somewhere else, unless there are no other alternatives.
We had an incredible stay at the Pinnacle Hotel in Vancouver, and it was made even more memorable thanks to Richard, one of the amazing employees there. Richard is kind, considerate, and went above and beyond to help my daughter find Taylor Swift pre-concert events, providing perfect directions and advice.nnDuring our visit, we saw Richard handle a very difficult situation where he was verbally assaulted by a rude customer. Despite the unfair treatment, he remained calm and professional. My husband couldn’t stand by and gave the person a piece of his mind, but Richard’s composure and grace truly stood out. He’s a gem with an amazing voice and deserves the recognition. He made my daughter’s special event even more magical.nnThe hotel itself is in a fantastic location in Coal Harbour, close to everything you need, with great restaurants, a swimming pool, and an incredible staff who made us feel welcome throughout our stay. Richard is the perfect ambassador for this hotel and for Canada. We will definitely be coming back to the Pinnacle.
First time to Vancouver and wow, this is the place to stay! The perfect location nice area and walkable to so many fantastic restaurants and the harbour, wonderful staff special shout-out to the gentleman at the front desk with grey beard who checked us in on the 4th of Nov, and a lovely view. The underground parking is very convenient. And the P2B restaurant was shockingly good! Our servers were great professional and kind - Adrian and Joanna and the food delicious over 2 dinners.nThey also started decorating for the holidays and WOW - it's stunning.nOne thing: the decor is quite outdated. BUT, they're in the midst of planning an update and the photos of the planned changes look modern, clean and upscale.
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