Fairmont Hotel Vancouver

This hotel rates in the best category for places I’ve stayed. The accessible room was large enough to move around easily and the hotel in general was great. The restaurant goid was delicious and the staff were all amazing. Only thing that could make it perfect would be vinyl flooring with smooth transitions for the bathroom and entry and an accessible pool with chairlift. I couldn’t go to it due to stairs. Definitely looking forward to staying again.

We loved the location and the facilities of the hotel. The concierge staff are to be commended. The Sunday brunch buffet at their restaurant had so many options and the food all tasted so good. Hotel has some high end stores, which was a plus for us. The only complaint is the air conditioning in our room did not work , so we had to open our window for some air.

Loved the history and aura of the place. We were here for an educational tour by a college and the hotel's own personal historian David taught us a lot about the place. He was such a wonderful concierge and the experience of being in such a culturally rich place was so very amazing. Loved every second of it.

Always love staying staycation at Vancouver’s iconic castle in the city. Rooms are always spotless, the beds comfy and the staff always have a friendly smile. I’ve had the pleasure of a few recent stays - complete with the use of many of the hotel’s different event spaces. Darcy and her team always go above and beyond, making all my client’s dreams come true. The Chef team never misses, from plated dinners for 300 to happy hour bites in the Gold Lounge. Truly a delightful experience every time.

Very disappointment with the service and attitude of front office staff during my recent stay. Our experience at check-in was far from the level of hospitality one would expect from a reputable brand like Fairmont.n1. Incorrect Reservation Date: Upon check-in, the front desk staff claimed that the reservation was for another day. It was only after our booking agent contacted them that they acknowledged their mistake.n2. Double charging: Rooms are prepaid, but the staff insisted on charging again, effectively doubling the amount. Again, upon confirming, they finally realized the rooms were paid already.nnWe understand mistakes can happen; the real issue lies with the poor level of service. The front office staff involved lacked professionalism and proactive assistance. Her attitude was terrible and aloof throughout the entire time without a single smile or any apologies concerning the inconvenience.nnI think it's very inappropriate for a front office staff to demonstrate such an attitude while the mistakes were made on the hotel's behalf. This makes me question the culture and value Fairmont Vancouver stands for.