Sutton Place Hotel Vancouver

Our stay at the Sutton Place Hotel was incredible! I appreciate that Caesar made us feel welcome right away and ensured we had a lovely room for the weekend. Thank you, Caesar! The room was lovely and so clean!nnThe serving staff at The Boulevard were wonderful! They were knowledgeable and friendly. The food was absolutely incredible!nnAnd to the doormen, thank you for always being so warm, welcoming and respectful. We will definitely be back

First off this hotel can be a challenge to get to. Lots of traffic and pedestrians in the area. The good news is once you are here everything is within walking distance.nnWe specifically chose this hotel for the amenities, we just got over the flu a couple of weeks ago and wanted a nice hot tub and steam room.nThis is where things fell flat, they say open on website but mens steam room is closed and hot tub while warm doesnt have working jets.nnThe pool was for my son's enjoyment and he didn't due to it being salt water. Would've liked a heads up on that.nnThe room was however comfy and nice.nnI did explain to the front desk my concerns on amenities, they took my room number and said they would speak with manager but we never heard back. A bit disappointed. Won't stay here again.

Great location and a clean hotel, but the property is dated and guest service was extremely disappointing. After an in-room accident on the property that required a visit to the Emergency Room, I've spent three months trying to get follow-up, and still have no resolution. I'd recommend the Hyatt Regency right up the street.nnAs a frequent visitor to the beautiful city of Vancouver, I spent a few nights at Sutton Hotel in October 2025. Location is great. Property is clean although dated. Attached restaurant, Boulevard Kitchen and Oyster bar is great.nnMy main concern is the level of guest service. Specifically, how a serious issue was handled after my stay. After an in-room accident that necessitated an Emergency Room visit, I left my contact information with the Front Desk multiple times before checking-out and was assured someone would be in contact promptly. Upon returning home, and waiting a couple weeks with no one reaching out, I sent multiple emails that went unanswered. After more than 6 weeks, I finally spoke with the Director of the Front Office, who then connected me with a representative of the Security Department. After a conversation about the accident, I sent all photos/documentation that were requested. I was informed the hotel's security protocol was not followed at the time of the accident unfortunately. Yet, as of the end of January 2026, more than a month after I've provided all the information requested, I have not been contacted by anyone from the hotel, and will need to seek a resolution via a different avenue.nnIf this is the level of guest service after an in-room accident, what is the level of service for something simple like a cancelled reservation?

We didn't receive the warmest welcome, but things improved after we checked in and, overall, we enjoyed our stay. Our room was large, clean and quiet, and the bed was comfortable. The hotel is conveniently located within walking distance of many great restaurants and downtown attractions. I would stay here again.

Not the most rainbow friendly location we have experienced during our Canada trip.nnWe have stayed at this location four times over a two week trip in Vancouver.nnOn the first and the fourth check-in the reception tried to put us in the smallest room with two twin beds.nThey explained that because we booked through a travel agent if we wanted a king size bed, we would have to pay to upgrade to a better room.nOur booking specifically requested either a queen or king size bed as often hotels assume two ladies travelling together want a twin room.nnPersonally I find it difficult to believe that if we were man and wife, we would’ve been expected to sleep in a twin room..?nnThe rooms are nice once you get through the reception.nnRestaurant staff are amazing 10/10 to them.nnReception & check in…. Not so great.