Staples

Came here tonight to get some documents printed on cardstock couldn’t use the automated machines for that so I had to wait in line. Between the package shipping area, and the print shop, there was only one employee working Madison. Both counters had lines of 5-10 people EACH, and she was running back and forth to help the customers at both stations. It was clearly peak time when I came in, just before 7pm. Meanwhile, 2 other employees and a general manager stood idly by. There were no other customers in line at the main tills. In fact, aside from the shipping and print shop, the store was practically empty. I waited here for a very long time - listening to Madison call out for help to fellow employees - only to be ignored. It is shocking to me that a manager would have only one employee scheduled to work what is arguably the busiest spot in the store. And would allow her to continue radioing for help, while all the customers can see the manager doing NOTHING. Madison was friendly and helpful, though clearly under pressure in a situation where any employee would be frustrated. I’m not sure what these other employees / manager are thinking. Your customers don’t want to wait in line for an hour, watching you sit around and chat with each other while ONE employee deals with all 20+ customers. I am writing this review while I stand in line, as Madison triages customers. If she weren’t so genuinely helpful I would have left already and taken my business elsewhere. Truly disappointing to see a company take advantage of a hard working young woman in this way. For the record, if it weren’t for Madison you’d be getting zero stars, Staples.

Even though I live in South Edmonton, the Staples in West Edmonton is hands-down my go-to store and today was another reminder why.nI recently bought a pair of Beats Solo Buds from this location, based on a sales rep’s recommendation. Unfortunately, I later discovered they didn’t have noise cancelling and the case wasn’t battery-equipped. Two features I was specifically looking for. Since Staples doesn’t allow returns on opened electronics, I didn’t expect much when I came in to ask about an exchange. But I figured it was worth a try.nTo my surprise, the staffs went above and beyond. The employee I spoke with listened carefully and then called the manager, who completely understood my frustration. He made an exception and let me exchange the Beats for a pair of Sony WF-C700s that actually met my needs. That kind of understanding and flexibility is rare these days, and it’s exactly why I keep coming back to this location.nnAlso, check out their mobile deals! I got a $50 gift card today just for switching to a bell provider with better data and speed. Totally worth the trip every time.

Your employee at the printing service was extremely unhelpful. The self-serve machine would not let me open my document, so I had no choice but to go to the counter for assistance. Three different staff members gave me three completely different answers: one said they could help me print, another said they couldn’t, and the third told me it would cost $400 to print 380 pages.nnI’m not sure which information is correct, but the inconsistency and lack of support made the experience very frustrating. Clear communication and consistent guidance would be greatly appreciated.

We bought an oversized product and Amrindar helped us load it in the car. He was extremely kind, accommodating and wonderful. Very much appreciated and made a big difference. Thank you Amrindar and keep up the great work.

Riley is so hardworking, she helped me with printing and pictures. She was very busy but still she was there to help. Dave, give this girl a raise Amazing job. Saved my two days. The indian guy at cashwas very helpful too.

Directions to Staples with public transportation

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