Apple West Edmonton

0 & 5nn20 years on Apple/Mac FYI……….So I spent over 4 weeks of researching what I need, made 3 trips into the store, watched videos, read reviews and worked out what I needed for my budget. Pre-purchase, employees are generally uniformed and sometimes would out right lied about performance of different Mac’s or recommended products that didn’t fit my needs at all! I’ve purchased other items and had repairs done at this location going back to it’s opening, never had to deal with idiots, lies & poor customer service as I’ve experienced from June 3 - July 11th 2024 at Apple WEM.nnAfter e-mail notification that my items are in I head to the store and wait 20 minutes at the “Pick-Up” desk, no one comes over at all! I didn’t schedule my pick-up WOW I’m Sooo dumb! No setup, no transfer no nothing just picking up paid product, hard stuff I know.nnFinally a nice employee attend’s to my pick-up order, “do you need a bag? Why yes I do!” I drop 4.5K and I need to pay for a paper bag $0.25 that doesn’t fit all my items, the largest bag offered & my items don’t have handles and one of my items has been all ready used best I can tell!nnIf you pick-up/buy anything I’d recommend a large shopping bag or maybe a grocery cart or a pack-mule to carry your items through the mall and into the parking lot, thanks Apple WEM your the best at being the worst’s!

Best Apple Store in town!nnHighly recommend for quick and headache free purchases. Although it was fairly busy during the rush hour today, I was help by highly competent and hands on staff. In under just ten minutes I was able to purchase an iPhone, watch and all the necessary accessories without waiting in line.nnMargaret was wonderful, knowledgeable and simplified everything for me. Customer service 10/10. Will be back.

I had a technical issue with purchasing an item on the Apple store website and Melissa was extremely helpful with troubleshooting and she was very clear, kind and patient during the entire process. She walked me through different possibilities and finally we were able to figure out the problem. I ran into another issue later and she was kind enough to help me even though she was already attending to another customer. Great customer service!

I went in today looking for a storage option for photos and videos on my iPhone. I am so impressed by the knowledge that I found in Margaret! And when I circled back for an item I forgot, Ken served me and absolutely blew me away with his knowledge on storage options for editing and his ability to explain my options! Thank you Ken and Margaret - you are both superstars!

Someone give PARIS A RAISE. I came in so anxious and worried about exchanging my phone and he went absolutely above and beyond for me and made it sooo much easier than I thought it would be. With anyone else it would have been a major headache. He was absolutely awesome. Good for you guys for hiring such a good employee. How did you guys get so lucky!