RBC Royal Bank

I had one of the most frustrating experiences at RBC recently. What should have been a simple visit turned into an all-day ordeal. The issue? They are severely understaffed.nnI arrived early, hoping to avoid the crowd, but it didn’t matter. The line stretched endlessly, and the pace was painfully slow. It quickly became clear that there were far too few employees available to handle the number of customers. Watching one or two overwhelmed staff members trying to manage everything was frustrating—and honestly, unfair to them too.nnI ended up spending hours just to complete a basic transaction, time that could have been spent working or with my family. The lack of efficiency and respect for customers’ time is unacceptable.nnIf RBC wants to keep their customers, they need to prioritize hiring and training enough staff to handle the demand. Until then, I’d recommend avoiding this branch unless you have an entire day to waste.

Disappointing. I have an auto loan that the dealer pushed through to RBC. I was informed by the RBC teller at this branch that I would need to open an account in order to make additional principal payments on the loan. Booked an appointment with this branch to open an account, came back 2 days later, and was informed that RBC has no option to pay additional principal payments other than physically coming into the branch every time with cash, cheque, or bank draft. There is literally no way to set it up electronically or over the phone. In the era of modern digital banking, it is clear that they are purposefully making the process difficult on purpose to keep people in debt to make money.nnDisgusting. Wish I had know this and I would have stuck with my home branch at CIBC that does allow electronic and phone payments on loans.

Been with rbc few years now never have i been stereotyped at any rbc besides this one. They claimed I was a thief stealing my own identity, after giving two pieces of ID because I came for a temporary card, they didn't give me. I tried asking for my money in cash they denied me. Both the clerk and manager were very unprofessional and rude in this matter, I've been pondering on shutting the account I have with them down due to that confrontation.

I had a weird situation where I had a refund processed on my cancelled rbc credit card; and I do not have any active business with RBC. After calling the 1800 number and being talked down to, and no resolution available… I randomly selected a call with the rbc mayfield branch. The person I spoke with was incredibly helpful and provided me guidance on the matter. It sounded pretty straight forward, so I went into a branch in St. Albert where they proceeded to tell me I needed to open an account and I would be charged interest on the funds… etc.nI decided to go to the mayfield branch to see if they could assist. They were extremely helpful, returned the funds to me, and I didn’t have to pay anything or set up an account.nAmazing, helpful staff at this branch

Phone representative named Liza was laughing while I expressed concerns about the lack of contact regarding their credit card. She told me after 2 missed payments RBC WILL NOT CONTACT YOU to remind you / get that missed payment and instead the IMMEDIATELY close out your account. When I was speaking with Liza about how I hadn’t received contact and how it is confusing as it differs quite a lot to TD who is willing to take the extra step to contact their customers she began chuckling and laughing, and then denying it all together when I pointed it out. Someone like that shouldn’t be in customer service if that’s how they treat their guests.nnRBC has shown me that unless you’re one of their richer customers they value you very little, and will have no problem laughing at you and your struggles. The kinda stuff you read about online but don’t expect to see as it’s just mind boggling people can act like that under a business name.

Directions to RBC Royal Bank with public transportation

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