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Kia West

  1. Greater Vancouver
  2. Port Mann Car Dealer

Reviews, get directions and information for Kia West

Kia West

About

Kia West
Follow Us on Instagram @kiawest_coquitlam
Check Our Blog: http://kiablog.ca

Story

Serving Vancouver, Burnaby, Coquitlam, and surrounding Lower Mainland areas, Kia West, located at 1881 United BLVD in Coquitlam, BC, is your premier retailer of new and used Kia vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Address: 1881 United Blvd, Coquitlam, BC V3K 0B6, Canada
Phone: (604) 777-1292
moc.tsewaik@selas
State: British Columbia
County: Greater Vancouver
Zip Code: V3K 0B6


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info
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Reviews
I recently had a headlight burn out. It was rather expensive as it was a HID light. Worse the bumper has to be removed to change it. I called the parts department and they gave me a reasonable price (I did check other places) and service said to stop in anytime. It took a while to replace but they got to work on it right away. I had questions about the bulb so the service advisor had the mechanic come out and we went over it at the car. I am very pleased with their professionalism, friendliness and the overall experience. I was very surprised at how little they charged to replace the bulb.
7 years ago (05-01-2018)
Had great experience! Troy sales person and Noah Sales manager were very professional and gave the best customer service I ever had! Will recommend friends of mine to these guys from now on
8 years ago (14-12-2017)
I have visited this dealership few days ago and impressed with great services. Jason is amazing! Kudos to the team!
7 years ago (16-01-2018)
Do not get your car serviced here at any cost. First they overbook their schedule, so expect 1-2 hours for a simple oil change that should take no longer than 20 min at any other shops. Doesn't matter how advance you book your appointment. Second, they treat you as if you're unintelligible, and refuses to provide details of servicing when requested. When asked for specifics, responds with "don't worry we got you covered." Third, expect to hear a lot of upselling for unnecessary services that would magically make your car run better. Unsuspecting customers with not a lot of car knowledge would be victims here. This type of behavior isn't unique to Kia dealerships, but one of many why you should never service your car at dealerships.
8 years ago (05-12-2017)
For a dealership that seems to place such a high priority on customer service and meeting a customer’s needs, Kia West disappoints miserably. Like many others who have posted reviews, I was welcomed when my daughter’s first car was leased at Kia West 5 years ago, and she had had decently positive experiences when going in for service appointments. But that was 5 years ago. Recently, the experiences with the Kia West Service department have been absolutely terrible. After booking a service appointment almost 2 weeks in advance for an oil change and changeover to winter tires in December 2016, my daughter waited at the dealership for close to 4 hours with no updates and no offer for a ride at any time. We completely understand that it gets busy during winter (especially with the winter that BC experienced last year), but the appointment was made WELL IN ADVANCE and the winter tires were stored at the dealership on rims. An oil change and winter tire installment should not have taken 4 hours to do. When a phone call was made to complain about the lack of customer service and the ridiculous wait time, we were informed by the service manager Dan that my daughter essentially was lying because she was offered a ride and didn’t take it, and that we needed to understand that it was a really busy time. As appalling as this response was from the service manager, the general sales manager Mo ended up calling and wondering what he could do to rectify the situation. The resolution was that when we came in next, we would be given a courtesy car from Mo right away while my daughter’s car was being worked on. Fast forward to booking the next appointment, I spoke to Jody and informed her of what we were promised. When my daughter and I showed up to Kia, there was no courtesy car and Jody, who I had spoken on the phone, had no recollection of the appointment. Her excuse was that she speaks to many people each day and it’s hard to keep track of each conversation. When we asked about the courtesy car and the service representative at the desk called Mo, we could clearly hear Mo on the phone saying that there was no car promised for us but to just give it to us anyway. From that day on, we decided to never go back to Kia; we purchased the car a few months ago after leasing it for some time and my daughter went to collect the winter tires that were still stored at the dealership. My daughter then went to have her winter tires put on at Kal Tire, and the workers immediately saw that one of the tires was different from the other three. So after vowing to never go back to Kia again, back we went. After phone calls explaining the situation to Ray and asking for updates since the infamous service department apparently didn’t have the time of day to call us back even once, they finally found the missing tire after “searching through bins with thousands of tires” for 2 days. We speculated that this mix-up occurred during my daughter’s 4-hour wait mentioned above in which there was never any admittance of the lost tire. We went to Kia, got the proper tire put on, and went on our way. Now, I would be willing to forgive any wrongdoings and move on from these bad experiences, but the fact of the matter is there was NEVER ANY APOLOGY from a manager or even any ACKNOWLEDGEMENT of THEIR COMPLETE NEGLIGENCE while we were at the service department. One of the service representatives was nice enough, but that just doesn’t cut it. You can’t fix bad experiences like this with a “complimentary car wash” or superficial interactions with customers. You put your trust in these people to take care of your car, and they end up being blatantly dishonest and disrespectful. All you will ever get from Kia West are empty promises and extremely poor customer service. Frankly, it’s embarrassing that they boast of their “award winning” service.
8 years ago (10-11-2017)
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