Toronto Western Hospital

I was in at this hospital today at around 2:30 pm and I was very impressed and grateful for how they handled me and how they operate! I had a severe asthma attack and brought myself in to the hospital after not having able to breath properly for many hours. Once I entered, the front desk was extremely helpful in checking me in, to triage, tests, puffers, amazing nurses, doctor and had an x-ray. All of this happen in about 4 hours and I was extremely grateful to have come out with medicine, feeling much better and they practically saved me. I appreciate all the kindness and support from each staff and how they made me feel so taken care of. I thank you all for the 10/10 hospital experience.

The best experience you could have at a hospital. Hands down. I went into emergency. And ended up being admitted for surgery. My experience was nothing short of amazing. The nurses in the ER are kind and genuine. The ER doctor cared about everything and showed great compassion. The neurosurgery team came into the ER to let me know I would be admitted and explained everything and took great care. The surgery was flawless and left me with life altering results to feeling back to myself again. Dr. massicotte was the surgeon and he is very good at his job. The post op team was great. After my surgery I had a student nurse who will make an incredible nurse one day as she was meant to do that job. They never gave me a hard time and always checked in and anytime I asked for something they made sure they advocated for me. The physio team was diligent and extremely helpful. I will forever be greatful to Toronto Western Hospital for giving me my life back. I'm from our of town and was advised to go here because my local hospital is awful, and Toronto really put that in perspective for me. All I can say is thank you, this place knows how to treat people.

I had surgery a week ago. I was checked in with efficiency, kindness and professionalism. I hope I get the names right throughout but D-Rhonda, Sarah were great pre-op admissions and getting me to surgical team on time and being positive. In the next area, the folks who took my blood were friendly and warm, we joked around a little bit really relaxing me. Off to surgical O.R. Everyone in the O.R. Introduced themselves and told me what they do, very friendly and professional. Totally kept me calm and relax. Anesthesia administered and I woke up in Recovery. Feeling ok, no nausea, no pain yet. Jenna worked with me, waking me up and then dealing with my EKG monitor, with me throwing p waves and being AFib. Was in recovery a little longer then expected, due to my issues though it was normal. I was finally taken to my room where I met my care nurse Alexandra. Super nice, polite, friendly, very welcoming and giving me explanations for all my questions. The night shift nurse Rosie came on at 7:30pm and was just as nice. I was moved at midnight to the cardiac care floor as my AFib wasn’t stopping. My nurses on cardiac care were Yuma and Tanzen, again both very friendly and professional as they went through my vitals and explained my questions to me. These folks were with me until discharge later that day 5:00pm was sent home was sorry to go as these people made my surgery and stay all the better. Was very impressed. Dr. Okrainec was excellent for my whole stay as well as the two other Doctors on his team I forget their names, one female and one male, sorry overall a solid 5 stars, if I had to say anything negative, I didn’t really want to walk through the food court on the way out but it’s how I had to leave to get to the parking. .nBest care anywhere!

Had a terrible experience here when my back was out. Paramedics were very kind. Sat in the ambulance bay for a couple hours, finally got a semi secluded corner with curtain. Doctor came a few hours later, barely checked me and talked to me with contempt. No tests run, had to practically beg for pain relief and was treated like I was drug seeking. And then after super flippant treatment or lack there of had to try and get myself a cab while I can’t walk. Nurses just watched as my partner and I struggled and cried to put me in a wheel chair - one that another patient had offered me. Was in excruciating pain and ended up being bed ridden for a full month.nn* additionally, heard the nurses talking to an elderly man who was crying for his mother he was in so much pain. Heard them say to him “who are you calling for? Your mom? Well she’s not here”. Told him his pain was just anxiety and down played it.nnIf you’re able to choose to go to another hospital, especially in an emergency, DO IT.

My boyfriend injured his knee and was rushed to the emergency room. He was kept there overnight while they ran tests and we were told he would receive an MRI. The next morning, we were informed there was no availability and he was sent home in a brace with crutches. We were told the hospital would contact us that same week to schedule the MRI. We never received a call. When we followed up ourselves, we were told the MRI request had been cancelled when he was discharged from the ER — something no one informed us about. We were then told the earliest available appointment was in May, despite the injury happening in January. After pushing for an earlier appointment, we were finally able to get the MRI moved up. Unfortunately, the scan did not even cover the correct area of his leg. Now he is left waiting yet again, still in significant pain and without clear answers about his injury. This experience has been incredibly frustrating and disappointing. The lack of communication, delays in care, and errors in imaging have prolonged his pain and recovery. We expected better coordination and follow-through, especially given the severity of his injury.