Toronto Western Hospital

I want to say about our huge gratitude to the wonderful doctor Mallia Albert from the emergency department. My husband who was in a car accident got to him. It is impossible to describe how much care, empathy, warmth the doctor showed to us! Honestly, I have never seen such professionals! We are immensely grateful to him for all his explanations, advice and treatment! Thank you, doctor!

Been coming to this hospital for my appointments, specifically the Movement Disorder centre.nnThe doctors in the Movement Disorder centre 7th floor are nice and helpful. They changed and adjusted the medication that I take. They do quick check-ins to see where I'm at, maybe a test here or there, and then I'm on my merry way to book another appointment in 6/9/12 months.nnSometimes when you check-in, you could either be waiting for less than 10 mins and then get called in... Or you could end up waiting 2 hours to get into your appointment. Sometimes they really do be backed up, and other times, everything is moving rather quickly.nnThe hospital itself on the main floor has a food court Time Hortons, Booster Juice, some deli sandwich shop etc. and a Shoppers Drug Mart. The lobby area is huge with lots of chairs/seating area. There's also a help desk there where you can ask your general questions or get directions for where you need to go.nnThere's this electronic map that shows you the floor plan of the hospital and all the various areas and departments.nnAt this current time, you cannot enter the hospital through Nassau entrance. They're doing construction there and ripping up the ground. You can enter through the Bathurst entrance.nnThe only thing that I don't like is how long it takes to get to the hospital. On a good day it takes an 1 hour and 40 mins to get here. On a bad day, it takes 2 hours and whatever to get here. The doctors said that they could try to refer me to a movement clinic that isn't in downtown Toronto, but there's basically no movement clinic that isn't in downtown Toronto. So, I guess I'm just stuck traveling about 2 hours both ways to get to the hospital and back home.nnBut, other than that, so far, the hospital has been good to me.

Went there with a possible fractured arm, on a weekday afternoon.nnThe staff and personnel were very cordial and helpful. Doctors and nurses answered all my questions. The whole process was very smooth. The ER wasn’t exactly empty or quiet, but they were turning over patients fast.nnI was out within 3.5hours including taking my history, xray, waiting, seeing the doctor etc which is amazing given the crazy wait times I have seen at other ERs.

Our family member was admitted into ICU at this hospital. Communication between the staff and family was unbelievably poor to nonexistent. We waited hours before we finally got the staff to acknowledge our presence, and then we had to wait hours again just to get a doctor to talk to us. At no time did the staff proactively reach out to talk to us, even just to give us an update.

I can’t express how wonderful we were treated here in a major crisis. There were so so many amazing staff, nurses and doctors helping us. I’ve been to alot of hospitals for many things but this is the very first time were I didn’t feel like a number but a real person that was cared about. The last day we were there I met Sandra from house keeping. I only meet her for a short time but in that short time she made myself and my husband feel like we knew her for a long time and she made us laugh, which we hadn’t done in a while. There were so many nurses that were amazing but there were 3 that truly stood out to my self and my husband. 6th floor nurses Ana was so lovely and Lauren Was just so damn wonderful. Janice the nurse practitioner was such a rock for us and helped us so much when we were so stressed out. These are the people you want as your nurses. They set a standard truly. Wonderful people and truly amazing nurses. We thank you for taking care of us.