Toronto Western Hospital

In person, the chairs in the emergency waiting area looked absolutely unsanitary stained, worn down, and honestly biohazard-level. There was also garbage left around. I understand hospitals can get busy, but I expected basic cleanliness and hygiene, especially in a medical setting.nnI also want to mention an experience we had while trying to find the washroom near the emergency area before X-rays. My partner and I politely asked a group of staff at the desk, “Excuse me, do you know where the washroom is?” they were all sitting and chatting, but every single one avoided eye contact and completely ignored us. We weren’t asking for anything serious, just a simple direction, and there was no visible signage to help. The dismissiveness felt unnecessary and rude.nnAs for the medical care Dr. Jordan Ho was initially a bit curt and robotic in his communication, which can come off cold, especially in a stressful ER environment. However, once we spoke more with him, he actually turned out to be very kind, informative, and helpful. I think a slightly warmer approach would help ease patients in tense situations, but he was clearly competent and did a good job. The resident doctor working with him I unfortunately didn’t catch her name was extremely polite, compassionate, and thoughtful. She had a slight accent and may have been Middle Eastern, she made us feel more comfortable during the process.nnSurprisingly, the ER wasn’t very busy when we went, and the wait time was reasonable overall.

I had an excellent experience at Western Hospital. The staff were professional, kind, and attentive throughout my stay. From the nurses to the admin team, everyone made me feel comfortable and well cared for. The hospital was clean and well-organized, and I was especially impressed with how smoothly everything ran. Highly recommended for anyone needing private hospital care!

The fracture clinic and the XRay department are the worst in dealing with patients. First of all they dont honor appointments at all. With your appointment time they will still make you stay atleast 4hours. The front desk for both do not care about the patient even when asking question they will ignore you. Fracture clinic side have some staff who think they can laugh and talk very loudly and discuss personal issues outloud as if they are in a club not very professional. Check in staff take their time and work in slow motion . Ii is as if there is no accountability whatsoever. I came in for two times and it was very bad both times. Very dissapointed. However xray technician are very profesdional.

Be very careful with your loved ones. My father elderly was taken in by ambulance due to complications after a surgery because he was losing lots of blood was feeling very weak and light headed...due to the loss He was taken to emergency where either my mother and I stayed with him for a good part of a day. There was one point where my mother left him for a bit. This is where someone decided to approach my father with paperwork for a room. He signed the paperwork not really knowing what he was signing due to his poor state of mind. Later on he and my mom were taken to. He later mentioned some kind of paperwork he signed for a room. My mother was confused as to what paperwork was signed and why they approached him without her given his state if mind. She looked into it and it was paperwork asking him what type of room he wanted and the charges. He apparently had signed for a semi private room with a hefty charge. My mom was furious and went to the desk in the ward they were staying and asked what was going on with these charges and why my ill father was approached to sign paperwork without a family member present given his state. The person reassured her there would be no charges as it was the room available. My dad was there over a week only to get a bill for thousands of dollars for the room. We got a lawyer involved. The hospital insists he pay the bill.nnSo be very careful. Obvious this hospital which is here to take care of people has no shame in taking advantage of people in their worst times.

I was so nervous, but the staff's compassion and efficiency at Toronto Western Hospital's Endoscopy Unit on the 4th floor completely eased my fears. I didn't want to be there, who does? but their warmth made me feel safe. The team's organization was impressive-everything ran smoothly, from check-in to recovery. Every nurse and doctor worked tirelessly, their care shining through in every detail. I'd name them all, but I'm afraid I'd miss someone. This unit is a well-oiled machine, turning a tough moment into one of trust. Thank you for your kindness!nnMike