Tim Hortons

One person working during morning rush. Took 25 minutes to get a tea with 4 people ahead as one worker had to take orders, make drinks and food.nDisplay cases empty.nFelt bad for lone employee doing his best to serve irritated customers as best as he could.nManagement needs to step up and do better at this busy location.

Just because it’s in Guildwood don’t expect it to be “nice”.nThis is prob one of the most run down, unclean Tim Hortons in the area.nService is nice, staff are friendly every time I’ve visited, mobile orders are made promptly.nNever had a problem with the taste or quality of my food and drinks.nHOWEVER, The state of the dining room and the BATHROOMS is horrendous.nI was here a few days ago, and again this morning. This is not a 24 hour place, and it should not be this disgusting first thing in the morning. The bathroom has very obviously NOT been cleaned for days or weeks even. The same grime and skid marks and weird hairs are still there, not even touched. I’ve shared some photos of the bathroom.nPlease clean your bathrooms thoroughly!!nThis is an establishment for food and drink. You can’t have filthy bathrooms, that is such a big turn off. Also it reflects in the skills and quality of care your staff and management put into the place. If they don’t care about cleaning the bathrooms, how do you think their kitchen and hygiene skills behind the counter are??

June 25, 2024 at 11:45am I ordered a large coffee. When I ordered I told the lady to make triple cream and triple sugar. She made me wait for a long and then handed me a double double! I refused to take it and then she gave me another triple triple. The coffee tasteless and most shocking; was not even properly warmed! It’s not the first time. Several times I had experienced the same!

This location I used to support on a daily basis since we’re neighbours. I’m located at Pizza Nova and I spend an average of 30$ minimum each day on their business for me and my staff. But today the customer service was abysmal. I had ordered via mobile and I accidentally had put sugar in my coffee when I usually take it black. So I went and I had apologized and said it was my fault and I’d like it if I got my usual black coffee and the manager had attitude and said she’s not able to give me a replacement because she makes what’s on the bill. I told her I understand but I’m a good customer and it’s not like I come and complain everyday. I just want the coffee that I usually get and she told me that we at pizza nova “abuse” them. The manager said a worker of mine comes in and always asks for a muffin when they don’t have a specific item he wants. But Isn’t that part of their job? To compensate for something we paid for but they don’t have? What is the big problem? Then she went on to say this is the last favour I’m giving you? Excuse me? Since when have I ever asked for a favour from this location? I always pay and get what I paid for.nI started to go off on her because that comment really bothered me so she told me to stop yelling because I was going off at how much I spend here and that they shouldn’t treat me in such a manner. Not only did she go on a power trip but I was humiliated in front of everyone. After then did she have the nerve to ask what do I want? Well I want the coffee obviously. Instead of arguing with me you should have done your job and just gave me the coffee in the first place. At that point I just walked out and I will not be going back. On top of that I would just like to note that everytime I walk in, not once has she smiled and greeted me. Where are her manners?nIf someone at pizza nova accidentally orders a medium pepperoni and they wanted a medium cheese and I noticed it was an honest mistake on their part, I’m not going to say this is the last time I’m doing you this favour. It’s part of my job to give the customer what they want. I’m not going to threaten them saying it’s the last time I’m going to make a new pizza for them. Mistakes happen; get over it. We replace it right away instead of complaining about it. You need to retrain your manager in customer service skills. If she has a problem with someone else, she shouldn’t take it out on me. It’s very unprofessional and misguided.nThis location has lost me as a customer and I hope they do something about it to improve their business but I doubt they will. It’s really saying something when your own neighbour is dissatisfied with how you treat them. Once again I just want to reiterate I’ve never had a problem with the staff ever. The manager created this problem with her mean displaced attitude. If there’s something going on personally, don’t take it out on your customers, especially someone who supports your business on a daily basis. It’s wild how disrespected I was today. The greed is really showing here. If I could rate this place 0 stars I definitely would. From the amount of negative reviews, I see I’m not the only one complaining about their customer service. Take a hint and work on it! Lost a great customer, on god.

Everytime I come to this location there's always a really long wait time to be served. What bothers me most is that it always looks like the bathroom has never been cleaned and that's too disgusting. I'd rather take a piss out back then use the nasty bathroom

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