Tim Hortons

Why can’t Tim Hortons train their employees properly with customer service?nI ordered through drive through and first thing I asked for was a coffee. I’m trying to look at what I want to eat and this lady keeps repeating herself “anything else? Anything else? Hello, are you there?” Like lady, I told you “give me one second” and you couldn’t even wait. No one was behind me.nAs I get to the cashier, the lady is rushing me to pay and giving me my order so fast. Like I only have two hands. I ordered food and doesn’t give me any napkins. I always have problems with this Tim Hortons and I keep wanting to give it another chance but it’s so far way gone from being a great franchise.

I’m really impressed with the evening shift at this Tim Hortons. The food is always fresh and hot, and the service is excellent. The staff are friendly, attentive, and provide great customer service every time I visit. It’s clear they care about the quality of the food and the experience they offer. I always enjoy stopping by in the evening because everything is just spot on!

The evening staff at Tim Hortons is fantastic,nAnd 3 times better than morning shift !nespecially one girl with long hair who always serves me with a warm smile and positive energy. Even though I don’t know her name, her friendly attitude and attention to detail really stand out. She makes my visits enjoyable every time, and I appreciate her and the evening team effort to provide great service. Thank you for making every stop a pleasure!”

The servers are rude. They make the food ugly by their moody attitudes. The layout of the place is inviting. Its their attitude, no smile, nothing. Maybe they are paid less, God knows. I just go there as a last resort.

Don't go!nI would give this place zero stars if I could. I went through the drive-thru and encountered extremely rude staff. They were dismissive and didn’t listen to my needs, and one employee was actually yelling at me. When I asked for a supervisor, I noticed that the supervisor was standing right behind her, doing nothing to manage the situation. I asked the employee to stop arguing twice, but she continued to be disrespectful. The supervisor simply watched and didn’t intervene at all. They didn’t even apologize for the poor service. I ended up paying $20 for this unpleasant experience.

Directions to Tim Hortons with public transportation

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