Thrifty Car Rental

Been renting form the Thrifty car rental 320 Catherine st. location for 5 years always received the best service in town. Don't believe the negative reviews, Great place to do business with ! Thank you Thrifty for you outstanding service!
7 years ago (11-05-2018)

Don't believe the positive reviews on here. Here's some inside info I found out the hard way: this is one of the only FRANCHISE (non company run) Thrifty's in the region. As a result, somebody is running this location who has absolutely no business running any kind of business, and this manager is outside the reach of the company to a very great extent. Another person on here had the representative hang up and redirect to a 1 800 number. That's exactly what they did to me in the middle of a road emergency involving a broken down thrifty vehicle AND smashed in window. I bought Thrifty's roadside assistance...useless...because the Ottawa Catherine st location was who was supposed to help me. And they hung up and redirected to the 1 800 number. Thrifty should be ashamed to have this person representing their brand. Go absolutely anywhere else. Hitch hike...stay far far away from that charlatan.
7 years ago (03-04-2018)

Crooks! Very poor customer service. Booked on Expedia and had the print out of the contract and they tried to charge me $325 OVER the quote that I was given. These guys were making stuff up. NEVER will I put myself in a position to have to deal with this location! Criminals work here.
7 years ago (05-02-2018)

This was the worst experience I’ve ever had with car rentals. The service, attitude, price and everything overall was very bad. I would give it even a 0 not 1 star. I thought I was going to pay 112 dollars for three days (as shown on expedia), he ended up giving me an unrealistic price of 350 or so. Please work on fixing your negative attitude and your unrealistic prices. The worst.
7 years ago (21-12-2017)

Even though the car was fine, the service was not. You get charged way more than originally mentioned. The young driver fee is 30 dollars a day, and apparently you have to pay a mandatory fee (which is not insurance, but covers some things). This fee should not be mandatory since most people have their own insurances. The guy did not explain anything, and just charged us the extra fee. In the end we paid more than double the price as shown on the reservation.
8 years ago (11-09-2017)