Enterprise Rent-A-Car

Recently rented a van for a family getaway to Niagara Falls. Picked the van up Thursday so we could leave early (before they opened Friday) but when we got in the van Friday morning the Oil Change Indicator was on. So we had to wait until they opened to let them know. The lady I spoke with told me it just hadn't been reset. I was pretty annoyed, because we had paid for an extra day so that we could leave early when in fact we couldn't because we wanted to make sure it didn't actually need an oil change. So I was going to give them 4 stars, but then when we returned the van on Sunday the assistant manager offered a discount and so 5 stars! We will definitely rent from this location again. They were fast to get me into the rental, and quick to inspect when I dropped it off. The assistant manager (who's name is escaping me) was very polite and that's not something you always see.
8 years ago (09-01-2018)

The best car rental experience ever! Amazing service from Stephane and Adam. Staff is very friendly and makes for a fun rental experience. I love how the employees go above and beyond to ensure the entire rental process is flawless. Cars are always ready and tidy with plenty of nice upgrade options. Have tried several car rental places but will always go back to Enterprise!
7 years ago (25-02-2018)

Though the rating system doesn't allow fine resolution, I rate this branch at 4.5 stars, i.e., almost perfect. I have come to this location to deal with car accessories that had problems, e.g., broken ice scrapers, and the car was rented from another branch. There was one time when Enterprise requested that I swap a car that I had rented because a dealership had purchased the one that I was renting. This was the location that I had chosen to bring the car into for the swap due to its closeness and extended hours. Since there were issues with the original rented car (again, from another location), this location was requested to ensure that the issues did not recur with the replacement, and they did a bang up job. All the checks were done -- ice scrapers, cleaning, washer fluid. Why did I not give five stars? The only imperfection was when I encountered repeated computer warnings about low tire pressure. I'm one of these anal drivers that don't ignore warnings about ideal driving conditions for long, so I brought it in to the Alta Vista location. They did not have on hand the personnel familiar with the air pressure equipment. They did explain that the sensors were sometimes wrong. Since I came from a technical background, I had to assess the conflicting info from the car's computer versus the branch staff speculations, and I judged it worthwhile bringing it to the airport branch for checking. It turned out to be a non-problem, so the Alta Vista staff were right. But this is only something that can be concluded in hindsight. The real question in my mind is whether they should have staff available during their operational hours that can do something simple like check the tire pressure. After all, it is part of their process in transitioning cars from one renter to another. I don't believe that it is unreasonable to expect a full complement of standard skills to be available during operational hours, especially since they are routinely needed as part of their process. I just don't know how "normal" this is compared to other rental agencies. I am also cognizant of staffing challenges that businesses face after the new hike in provincial wage limits, though I don't know whether that factors into this situation. Finally, I should be clear that this minor imperfection is not a reflection on the staff, as it seems that they do what they can to optimize the car rental experience.
7 years ago (24-03-2018)

This is the second Enterprise location that I add to my favorite. Great service from both manager and Sharif. They have provided professional customer service and made the rental experience very smooth and easy, we will definitely comeback to this location. Thank you Stephane and Sharif.
7 years ago (24-04-2018)

Awesome service and staff... I love the e-car!! By the way, I’m a gold customer.
7 years ago (14-04-2018)