Discount Car & Truck Rentals Ottawa

Reserved a moving truck and when we arrived to pick it up apparently the reservation didn't matter. They then proceeded to offer us a van or be put on a waiting list, except we needed to move today!!! What is the point of a reservation? Never again. Would NOT recommend this place.
7 years ago (05-05-2018)

Exceptionally unprofessional. Booked a vehicle, was done through Kemptville (!). No problems accepting the credit card and their system booking the wrong location...two hours later these guys call saying the location doesn't exist. Naturally due to their mistake compensation was requested. "We can't do that." Fair enough - we inform them our company's accounts receivable will send them a bill for wasted time after accepting the booking. Their tune changed after that, but too late. We won't be going back. Recommend avoiding this location.
7 years ago (08-03-2018)

Beyond disappointed. Reserved a truck online. Arrived in the morning to pick up but was informed that the truck had been picked up by another customer and nothing they could do. Luckily Penske Truck rentals had a truck available on short notice. Note to anyone renting from Discount- DON’T BOTHER.
7 years ago (05-05-2018)

Arrived at Ottawa train station to find an electronic kiosk not an agent. The video call agent informed us that our car was not at the station and a driver would pick us up. In a half hour we were driven for 15 minutes to the Discount outlet on Bank Street. The employees there, including the manager, were competent and calm in the face of the anger and frustration of several customers not all from the train station. Their cars were over-booked and they apparently have only 10 with remote unlocking devices required for the two train stations and airport! Quite a juggling act was occurring. We were sent on our way 90 minutes after arriving on the train. Our return was as chaotic. We were staying downtown and were expecting to drop the car at the Cumberland office mere blocks from our hotel. NOPE! We were told by phone to drive back out to Bank Street. This was not helpful. Once again the staff there were good; processed us; drove us back downtown and dropped us near our hotel. So this is a corporate problem in my opinion...too few vehicles properly equipped for client needs. They should address it quickly.
7 years ago (01-01-2018)

We rented a SUV to pickup friends from Toronto.The SUV was brand new and the price was excellent.My wife lost her gold ring under the front middle console right before to drop the van.The employee tried to remove the console to find the ring but was already too dark and late. He assured us that the next day they will remove the console. Next morning they called us,they found the ring. Honest and kind people.Excellent experience. Thanks again !
7 years ago (06-12-2017)