Enterprise Rent-A-Car

Hm .. the concrete wheel stops at this location are all askew, partly on the sidewallk, trapped with garbage and leaves, looks beyond bad plus probably against by-law. After calling, I would have waited patiently to see if they fixed it, but the person on the phone did her best to convey that she thought my request was laughable and odd. She will apparently see with property manager "IF anything needs to be done".
7 years ago (11-05-2018)

Had a problem with the first car I rented(very bad smell in car) they switched out my the car right away. Accommodated my needs and made everything right for me. I was extremely happy with the way they solved the problem and treated me. I would go back and rent from them again.
7 years ago (11-04-2018)

Service was great. I was expecting to wait when I got there. But they dealt with the customers before me, and had me in a car very quickly. The cars were clean and I had a great weekend for myself: thanks!
8 years ago (23-11-2017)

Assistant Branch Manager Emelia is rude when answering questions. First car I was offered had no bluetooth. I, therefore, asked for another one, the next car offered had a major bottom crack on front bumper (that was not documented). Let me add that I was the one who brought it to her attention despite her carrying the inspection with me... Long story short, I was left with an economy class car that now has wipers that do not function. Worst overall experience with a rental car location.
8 years ago (08-01-2018)

I was a regular customer for long time. Recently booked for the weekend and scheduled pick up car at 10 am. As usual I showed up 15 minutes before. There were 6 other people waiting for car with contract on hand. I stood there for more than 30 minutes. A white short white man was hanging on the phone my entire time as if he did not see me. I stood in front of him the whole time, one guy who picked me several times asked me to sit and wait. He politely explained the situation. Than I went to Tim Horton spent another half hour and came back still same situation. Than I knew the guy on phone is manager. I asked him if I get car. He rudely gesture me to sit. This person is so unprofessional and rude. I left the office with no car waiting 2 hours. Will never rent with this person. Sad😡😡
8 years ago (14-05-2017)