Enterprise Rent-A-Car

I would be very careful when dealing with this company. Rented a car for a few weeks and the plastic panel on the side of the car fell while I was driving to work. I could have fixed it myself and gave the car in that condition to them but instead I went over to them and explained what happened. They blamed me for the fact and told me that I must have hit something on the road. I've been driving long enough to know that these panels just don't fall out of nowhere and I was pretty sure I didn't hit something on my way to work. I believe the panel was already in bad shape when I got the car. They just decided to to wait until the next customer grabbed it so they can blame it all on that person and have that person pay for the repairs, I guess that's how they make their money. Few days after the fact, I saw credit card charge made without my consent to cover for the damage of the car.
7 years ago (22-03-2018)

IF YOU RENT HERE CHECK YOUR TIRES AND REGISTRATION STICKER! In late December 2017 I rented a car through my insurance agency for 2 weeks from this location. Service was professional and quick, as Enterprise has always been. Upon driving the car, in the snow, I noticed it was slippery, dangerously slippery. Upon inspection of the tires (see photos below), I realized the front right tire was essentially completely bald. I was stuck in the snow multiple times, and I was driving in multiple snowstorms, and an ice storm, with my kids in the car, in a "brand new" rental car with a bald tire. I was put into a dangerous situation due to the lack of proper inspection and maintenance on this rental vehicle. When I brought the car back, they were very apologetic and gave me a new car--which I was pulled over by the police because the registration sticker had expired. When I returned that car, I was assured that the manager would contact me to offer compensation (a free car rental) that day. I have heard nothing. I will be contacting the Enterprise head office to complain as well. Note that, prior to this experience, I have always had good experiences with Enterprise and almost exclusively rented with them. I will be choosing another company in the future.
7 years ago (14-02-2018)

The staff were excellent and made me feel very comfortable. I give them a 10.
7 years ago (05-02-2018)

Amazing Service. We were given a car by insurance because of an accident. Enterprise actually asked an existing customer if they would swap vehicles so they we could have a specific model. We didn't ask for a specific car, but they were trying to give us the same vehicle that was wrecked to make it easier on us. Definitely above and beyond.
7 years ago (14-11-2017)

Affordable place to rent a car. Customer service always the best.
7 years ago (25-02-2018)