National Car Rental

While the Toyota Camry suited my needs very well I had to wait for the car to be cleaned when I arrived at the Queen St location. When the car was ready the wing mirrors, interior windows were not clean and the floor and seats had crumbs and food stains on them. My wife and I spent another hour cleaning the interior before leaving on our trip. When I returned the car and expressed my disappointment the Queen St location discounted the rental fee by 10% which was appreciated. In all other respects my rental experience was very good. Regards, Lance Bennett.
8 years ago (20-09-2017)

As one who rents frequently for years at site - already an indicator of endorsement, noting experience with other companies with whom I have been sometimes obliged to request service from - I am pleased with the consistency of quality of service at all levels for so many years, by so many qualified agents. This notwithstanding challenges from light rail construction, sudden mass demands by the federal and the varied international tourists. The service is particularly individual-understanding and with due etiquette, as I have been able to observe for dozens of stressed customers who were duly and justly treated.
8 years ago (06-06-2017)

As usual, the service was excellent when picking up the vehicle. Staff are friendly and courteous. I have been am Emerald customer for over 10 yrs.
8 years ago (14-06-2017)

Always a pleasure dealing with Janet and her team.
8 years ago (12-09-2017)

Have come here a couple times. Great service; very quick turnaround to pick up your vehicle.
8 years ago (19-06-2017)