The UPS Store

Went to go get a package during listed hours and they were closed for no reason.
7 years ago (21-04-2018)

Unsatisfied. I order from Footlocker.ca, they use UPS as their Canada wide delivery contractor. I used this UPS Access Point address on my order to simplify things and make it easy for me to pick up at my desired time since no body is ever home. Staff asked me to pay 5$ to pick up my package although shipping charges to UPS were already paid during online order. Staff's excuse was that they are an independent store and they wont get a commission on that shipping charge, which doesn't make sense to me since their location is a UPS location and they would have to hold it anyway. NOWHERE ON UPS WEBSITE ARE MENTION OF THIS HIDDEN FEE, STIPULATES PACKAGES ARE HOLDED FREE OF CHARGE FOR UP TO 5 DAYS. On the tracking page it clearly says I can pick up my package at the UPS Access Point location and under is a note stipulating all I need is government ID to pick up the order, no fees. I reluctantly paid it before I researched all of this, and kept the receipt. Took all necessary pictures from all sections of the website to prove my case and will bring it up to the store today and UPS customer service were already contacted about that. This is false representation and dishonest business practices, there are no sections on the website talking about independent UPS store policies and fees. What anger me the most is that my first order was picked up, the staff never said anything, I didnt pay the 5$ suggesting everything was in order since the shipper is UPS, then I ordered more stuff, went back there to pick up the first package of 3 packs of a same order and was told I have to pay 5$! Top of that there were 2 package already on the way, I feel totally scammed even if the lady said she would "try" to convince the manager to waive it... Not impressed at all by their methods. Go somewhere else. When websites use Canada post as their delivery contractor I have no issue picking it up FOR FREE at my Flex-delivery mailbox address at ANY of my desired CP location.
8 years ago (16-06-2017)

Always friendly when I pick up my package. They even remember my name.
8 years ago (13-06-2017)

You are open open 9-18 only!!!! Are you kidding me??? When do you expect me to pick up the package if I am working!!! Bad Bad Service!
7 years ago (14-02-2018)

Above and beyond service. I have a mailbox here and I can call the store to check for mail. Real time saver 👌 Affordable rates $
9 years ago (13-07-2016)