The Home Depot

Today I came to the Home Depot in Windermere and had the pleasant experience of being served by two people who work there. Charika helped me with the price of a plant I was looking for. She was very kind and helpful, as was the store manager, Damon. They were both very kind. This is not the first time Charika helped me .Thank you very much, Charika and Damon, for your attention. As always, it's a pleasure to shop at the Home Depot in Windermere.

worst experience ever. the workers are rude, they are very unhelpful even after trying to find someone for help which was near impossible. we wanted a tool set and it was locked up with the price $250 and we took it to pay and it said $530 so we asked and they said “oh it just wasn’t supposed to be in there sorry” like ??? maybe organize that better.nnfront end sucked, appliances sucked — no help whatsoever.nnNorm, the tool guy was really nice and the only helpful guy in that place!!nnThe girl with black hair and tattoos in appliances was also suuuuper helpful!!

This was one of the worst customer service experiences I’ve ever had, and it was entirely because of an employee named Mouly from front end customer service desk. From the moment I asked for help, the attitude was rude, cold, and dismissive. There was zero professionalism and absolutely no interest in helping a customer.nnInstead of listening or offering solutions, Mouly acted annoyed, gave short and careless responses, and made it very clear that my time and concerns didn’t matter. I was treated like a burden rather than a paying customer. This kind of behavior reflects extremely poorly on Home Depot. Their receipt review has few questions such as greetings and saying thank you to customer after shopping but Mouly doesn’t know anything of those bare minimum customer service and didn’t say anything of those to me. I don’t even know how they hired someone like him who doesn’t even know bare minimum courtesy! Instead he threw stapler after attaching my receipts.nnCustomer service is the bare minimum for a retail store, and this location failed completely. Because of this experience, I will never shop here again, or preferably any home depot and I would not recommend this store or home depot to anyone who expects basic respect or assistance. Completely unacceptable.

Updated!!nnInitial experience is below it was a 1 star, but another employee assisted me after and she was amazing!!! Went out of her way to help me find a new sink. Assisted me in getting the measurements of the sink on display so I am sure it will fit. Wish I would have only dealt with her.nnCame in to find a new kitchen sink. The employee was very rude. Told me the measurements that I brought in, along with a template of my existing counter top were not good enough to find a new sink. He was in a rush to close the aisle that I and other customers were in so they could use the forklift on the other end. Guess I'll be buying my new sink elsewhere.

Not the one to post negative reviews usually, but the front end of this Home Depot has the worst customer service ever. I grabbed a drill that was on sale for $198 and then came up as 539 at the till. The cashier working gave attitude and same with the lady that was price checking the drill.nnThe appliance section was like trying to track down the only employee in the store. But, an angel with her Stanley cup assume coming off of break was quick to help and gave helpful advice as well. Same with Norm and a younger guy wearing a baseball hat in the tools section. They deserve a raise, as for everyone who helped at the self check out they don’t.