RONA

This location is in the south of Edmonton. It's a corner store . The staff are very helpful and friendly. It's a great place to visit if you are planning to renovate or add something new to your house,garden, lawn or office etc. Their products are very reasonably priced. They offer discounts and promotions which are really worth looking into. They have many seasonal products which are interesting and well priced . There is plenty of free parking right in front of the store with wheelchair accessible entrance and parking spaces. The lumber/backyard staff are very friendly and knowledgeable. I have always had a wonderful experience at this store and would surely recommend this place.

I visited this store on April 25 to buy a galvanized steel downspout support stake, as the Sherwood Park locations did not have any and the only other store that had them was Spruce Grove. As I'm not familiar with the layout of the store I asked one of the employees where I could find them and showed him a screenshot from the website, showing him the picture with the product number. He punched it in and told me that they didn't have any in stock. I told him that the in-store availability shows that there are 33 stakes so I know that they carry them. He kept punching in the same product number over and over, only to keep coming up with the same information that I was showing him. If I didn't need this stake I would have walked out right there and then. He finally walked me over to where the eavestrough supplies were and seemed like he couldn't get away fast enough. What horrible customer service!

I don't normally post reviews, but the lady at customer service the night of Wednesday March 13, 2024, had a very rude tone over the phone. I was taken aback. I understand that working in customer service can be difficult, but that doesn't mean being snappy and condescending to customers whether in person or over the phone is acceptable.nnOn another note, I wanted to see if the blind cutting machine was working, because sometimes they are down. She seemed confused and said they don't have anything to do with blinds there and I'd have to go to a Rona+. Considering they have blinds on their website I'm confused by this. Do they sell blinds but don't cut them? Do they not sell blinds? Are Rona and Rona+ not under the same company?? Anyways the treatment I received was shocking to me and I will be going to the new Rona+ in South Edmonton Common formerly Lowes South Edmonton Common, to avoid such treatment in the future. The staff there are much nicer in my experience.

I recently made an online order in early March, and I still have not received my order nearly a month later. An agent has told me that this will get taken care of but keeps blaming the vendor for not responding. They are pointing fingers at the vendor. This isn't my problem. I ordered through Rona, I expect Rona to own up to this and find a solution. They just said to keep waiting. Well my order is over $2000 and I don't know when/if it will arrive. If someone else at Rona can reach out to me, that would be great. I tried the customer phone number and it just says there is a system wide outage. Well this outage is over a week since I first called.nnEdit:nnIt wasn't an in store agent. It was an online agent. This review isn't for your store location. I had to find a place to leave a review and your location is closet to me. My online Web Order is 30372268. If you have the ability to look at this delay, please do. The online representative is not being very helpful.

I went there first to get wood pellets for my cat litter. Its a lot cleaner and cheaper than cat litter. Everytime I go I get good service. Someone is there and help me get the stuff I need. The prices are good too. So far I got stuff there cheaper than what I would get it at other stores. They have a deal right now on seeds most of them 1.99$