Quality Inn & Suites

This is an excellent little hotel— I had to book here as my usual place was filled up, and let me say I will definitely return. There is a full complementary breakfast with hot and cold items, as well as a snack served around 7pm. Little touches like these go a long way for the customer experience. My check in and check out experience was also excellent, very friendly and accommodating staff all around. I would not hesitate to recommend to anyone.

I’ve stayed at multiple hotels in Lethbridge, many of which were disappointing, but by chance, I stumbled across the Quality Inn—and what a gem it is! The manager and her incredible team member at the front desk were absolutely phenomenal. Whoever owns this hotel should be proud to have such dedicated, hard-working people representing them.nnThe suites were the cleanest I’ve ever seen, and the amenities were top-notch. The breakfast was more than satisfying, especially considering the reasonable price. Everything about my stay exceeded my expectations, from the cleanliness to the service. It’s now my go-to hotel, and I’ll be recommending it to my college as well. If I could give them 10 stars, I would. Highly recommend!

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Locationnn1. Room:nThe room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad.nn2. Facility:nnPeople were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave 7:00pm ish, not very late and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service.nnThe ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space.nnBreakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon.nnLocation: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.

I’ll start this off with saying the front desk agent was extremely friendly. He found us a last minute room and got us keys in an extremely timely manner 10/10. The room itself is a solid 0/10. The room as my partner described it “feels like we are in the only motel within 200 miles of us in the middle of the mountains” the rooms are extremely dated didn’t think I would see yellow wall paper in 2024, the tv yea yea stupid thing to complain about I know but for $140 a night come on is a solid 32 inch lcd from 2010, the beds are rock hard and have permanent indents from over a decade of abuse, the bathroom is filthy there is literally thick dark hairs stuck to the floor as well as the bathtub along with dirt basically everywhere it’s very apparent that this hotel hasn’t had a proper renovation if any since it was first opened. The stay was awful, the sleep was awful but my god were the staff friendly. Seriously 10/10 to the staff. I really hope they find a better hotel to work in because they deserve it. At the end of the day it’s a cheap hotel but come on guys seriously? Dirty rooms, 15+ year old furnishings and beds for $140 a night?? For $10 more we would have gone next door to the newly renovated hotels but unfortunately I trusted the google trip finder thing instead of my own gut.

Good hotel to keep out of the cold, but not friendly to Casino Volunteers. Consider other options then here. Not welcome or familiar with Volunteers hours working till 430 am. Definitely don't accommodate late check outs. Front desk isn't useful. Appears alot of the review here are made by staff or management. Go to 1 stars for accurate reviews.