Quality Inn & Suites

This is an excellent little hotel— I had to book here as my usual place was filled up, and let me say I will definitely return. There is a full complementary breakfast with hot and cold items, as well as a snack served around 7pm. Little touches like these go a long way for the customer experience. My check in and check out experience was also excellent, very friendly and accommodating staff all around. I would not hesitate to recommend to anyone.

When i got to the hotel the front desk said that my booking was cancelled. I was confused of why. I asked the front desk clerk. And she said that Expedia cancelled it because of my credit card was expired or something like that. I was upset and the clerk then said they they had no rooms…..but then another clerk came in and said oh we have rooms….huh?!? How can they go from no rooms to oh we have rooms…..weird. Anyway i got to my room and then i contacted and support on Expedia and they said they never cancel a room without the consent of the one booking. So that was weird. It seems to me that quality inn cancelled my room only to turn around and make it look like they are doing me a favor and getting me a room under them. Never staying there again. Too shady.

Excellent stay. The staff were friendly and helpful. Rooms very clean and quiet. Great breakfast.

I’ve stayed at multiple hotels in Lethbridge, many of which were disappointing, but by chance, I stumbled across the Quality Inn—and what a gem it is! The manager and her incredible team member at the front desk were absolutely phenomenal. Whoever owns this hotel should be proud to have such dedicated, hard-working people representing them.nnThe suites were the cleanest I’ve ever seen, and the amenities were top-notch. The breakfast was more than satisfying, especially considering the reasonable price. Everything about my stay exceeded my expectations, from the cleanliness to the service. It’s now my go-to hotel, and I’ll be recommending it to my college as well. If I could give them 10 stars, I would. Highly recommend!

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Locationnn1. Room:nThe room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad.nn2. Facility:nnPeople were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave 7:00pm ish, not very late and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service.nnThe ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space.nnBreakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon.nnLocation: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.