Princess Auto

Princess Auto is a store that has a lot of equipment, tools and parts for various needs such as car, farm, random stuff, mechanic things, etc. the store is large and covers a lot of areas with a variety of goods in stock.nnThey also have a coffee station at the entrance of the store with different disposable cups, sugars, etc. Apparently people who work the trades and mechanic jobs like to drink lots of coffee, that's why they have a coffee station there.nnThe store and the washrooms are clean. The aisles are wide. There's apparently a sale going on, see clearance sale.nnMy dad comes here to buy lots of tools and stuff for his mechanic work. I tag along to see if the random items section has something I like.nnOverall good store for all your specialized tools and equipment needs.

I can't believe I have never heard of Princess Auto until recently, I was just shopping online and there was a sale going on, and I decided to visit and got some wrenches and breaker bar at such a low price yet the quality of tools are still there.nnThe store is large compare to like Walmart and Canadian Tire, the aisle are so wide, and the whole shopping experience was very pleasant.nnif you need mechanic tools, this is the store you should go, they literally have everything. Prices are reasonable compare to other stores or Amazon. They have more than just automotive stuff, I have seen tools for plumbing, welding and gardening etc. This is my new go-to store to get tools from now on.

Genuinely one of the best retail experiences I've had in the past few years.nnThe prices are excellent at a reasonable tradeoff. Some places you go to that have reasonable deals, offer horrible service among other issues.nnThe environment was pleasant. I went in for OBD2 scanner, found what I needed at a good price compared to elsewhere. I kept passing by products I'd previously bought at other places for so much more, it's ridiculous.nnWhile asking staff a question about the scanners, another customer overheard and managed to give me all the advice I'd needed. It's not something that necessarily directly reflects on the store, but it's nice shopping somewhere with a generally friendly environment.nnFor certain cheap things I'd often go to a dollar store but they're usually always so chaotic that you're in a rush to get out of there at all times.nnI'll definitely be looking at princess auto in the future for tools/ auto/ and other stuff before elsewhere.

2022 July 4.5nYou see something intriguing and check the stock online. Great! Sale item. There's 2 in stock! Line up early and to my dismay, the shelves are empty. Yes that's a disappointment that shouldn't be 4.5nnAsked the staff.. forgot her name, starts with S to help me check. She walks away and couldn't find any. Offers another product with a discount, which would've been great but it's too big. Rain Check it is. Nice that they offer that. It's the effort that was put in..nnEnded up purchasing something there anyways.nnNot often do you find someone helpful.nLots of parking.

UPDATE: I decided to reach out to the email provided in the Google Review response and received a kind-hearted response from the corporate team. I was assured that my concerns would be forwarded to the leadership team at the store to prevent this kind of issue in the future.nnOn top of that, they found and held the work bench I was looking for at their Markham location. I picked it up today and am very happy with it.nnA sincere thank you to Ian for reaching out and helping resolve this issue. I think Princess Auto deserves some credit for the way they responded to my concerns and with that said, I change my rating to 5 stars.nnORIGINAL: Very disappointing experience.nnI drove out of my way across the city to this location in search of a work bench. The website said they had one in stock.nnI look everywhere in the store for it, don’t find it.nnI asked an employee in the middle of the store about it, he tells me to ask someone at the front.nnI ask an employee at the front about it, they told me to check a couple aisles in the back.nnI check these aisles and see another employee there. I ask them if they’ve seen this work bench, they tell me to ask in the front.nnI told them I did this and am getting the runaround. She then says it might be in the warehouse. I ask her to check for me, she says no. I ask her to ask someone to check for me, she calls someone over and asks them.nnI follow them toward the warehouse and patiently wait outside the door. 20 minutes pass, and I see the employee that was “looking in the warehouse” helping another customer a few aisles over. No one bothered to give me an update or anything. Kept me waiting for nothing.nnThis was a massive waste of my time. Employees did not care to help. Will not shop here again.

Directions to Princess Auto with public transportation

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