Payless Car Rental

Just to let u know this company has zero customer service. One of the employee yelled at me. I called the next day some one answered me I asked for the managers he said yes I explained what happened and he said he is going to call me back but did not. I tried to reach their manager but I couldn’t.
7 years ago (29-01-2018)

Decent deal but car wasn't washed or cleaned inside upon picking it up. There were still old parking slips on the dash and garbage inside the car and the outside was filthy. Also apparently it only comes with 1 driver allowed as opposed to many other companies where your spouse can also drive. The shuttle driver tried to tell us we couldn't install our car seat for our 2 year old at the airport in his minivan because it would take too long. It only takes about 30 seconds to install and is extremely unsafe and illegal for a 2 year old to ride without it. Honestly probably better off booking with a different company and paying slightly more.
8 years ago (20-08-2017)

Payless to cost you more.no recommendable. Bug hassle for everything
7 years ago (13-02-2018)

Be warned, this company has zero customer service. Our plane landed 15 minutes late in Montreal, tried calling the number given to us on the email, this number was not registered!!! Called the 800 number and got the local number. Began calling at 1915hrs, called until 2015hrs. Simply got an answering machine saying they were busy with other customers. We needed to get picked up with the shuttle. At 2015 discovered the office was shut!!!! Called the next morning and was told that late arrivals will not be tolerated!!!! Our car was gone!!!! Have now rented a car from a local outfit in Vaudreuil!!!! Be warned this company sucks!!!!!
8 years ago (03-08-2017)

!!DO NOT HIRE A CAR WITH THIS COMPANY UNLESS YOU WANT TO EXPERIENCE THE WORST CLIENT SERVICE EVER!! Worst rental experience ever, will not rent again. Poor client service, I had to call 3 times so they pick me up at the airport. The car they gave me was not even clean, there were Pistachios shells all over the car. I mentioned I had to return the car during the night in my reservation but when I tried to confirm when I picked it up they told me no return was possible at night since they were closed. The only way for me to return it was to drop it off at Avis location at the terminal with a 25$ extra fee I had no choice but to pay. Poor service, Poor quality. P.S I made a proper complaint as suggested on the comment by the owner below. I got a reply after a few days saying they can't help me at all and won't change anything to my invoice.
8 years ago (11-02-2017)