One King West Hotel & Residence

I recently had the pleasure of staying at the One King West Hotel in Toronto, Ontario, and I must say, the experience was nothing short of exceptional. The staff were incredibly pleasant and accommodating, making every interaction a joy. Having recently undergone ankle surgery, I was in need of a relaxing getaway, and the hotel staff went above and beyond to ensure my stay was comfortable and stress-free, making me forget I even had an injury.nnThe in-room dining options were delightful, with every dish I tried being absolutely delicious. The staff greeted me with warm smiles and genuine kindness, day and night, making each shift change a welcome sight. It was almost exciting to see the new friendly faces each day.nnI would like to extend my heartfelt gratitude to every staff member at One King West for their outstanding hospitality. Your dedication and care truly made my stay unforgettable. Thank you for making my recovery a pleasant and memorable experience.

The hotel needs better security as elevator access doesn't require a key card. Service at the attached café was inconsistent — Thursday staff were inattentive, served old food, and made poor coffee, while Friday staff were friendly, welcoming, and made fantastic drinks. Lounge service was slow, with billing errors and limited attentiveness. Front desk staff were polite and respectful. The gym was small, poorly ventilated, and lacked clear cleaning instructions. Great access to the underground pathway though!

Great experience! Highly recommend!nWe stayed in a tower suite and it was very nice, and had a great view.nBed linens and towels were super white and clean. Really appreciated this.nThe bed was very comfortable.nCustomer service is exceptional, the staff was very friendly and helpful.nWe stayed in 3012 this weekend, in the tower building.nLocation is prime!! Close to everything.nLobby decoration for christmas was lovely !nnAnd my partner and I really appreciated the voucher for the daily ritual cafe, for a coffee and pastry for booking directly through one king hotel website!nnEverything was perfect.nThank you for the wonderful stay, my partners birthday weekend was great. Would stay here again!

We recently stayed at the One King West Hotel after experiencing a car accident. From the moment we arrived, we were impressed by the hotel's cleanliness and how good the hotel smelled.nnThe receptionist, Rachel, was incredibly kind and understanding upon learning about our situation. She went above and beyond to ensure our stay was as comfortable as possible, providing us with extra attention and making us feel welcome.nnOur room with a city view was absolutely stunning. To our surprise, the room was equipped with a full kitchenette, not just a microwave and a mini fridge including a stovetop, microwave, fridge, pots, plates, and all the necessary utensils to make a meal.nnFurthermore, the hotel's offer to store our luggage after check-out was incredibly convenient, allowing us to explore the city freely before heading to the airport.nnOverall, our stay at the One King West Hotel was exceptional, particularly given the challenging circumstances we faced. The hotel's exceptional service, combined with the luxurious accommodations, made it a truly memorable experience.

Made a reservation through the hotels app, parking was cheaper when paid online for overnight as advised by there front desk, I would recommend paying for parking online rather than at there stations as you would receive a 10% discount online and all you have to do is show the machine your barcode upon entry and departure. Went to the front desk to do an early check in which they were able to accommodate, no waiting. We checked in 3 hours earlier than our specified time. The room was exactly as shown in the pictures on the hotels app. The room was very spacious and clean. Room service was very helpful for us and helped accommodate our requests. Location was okay it was a bit difficult for our Uber to find us but not a big concern. It was in walking distance to many shops cafes, restaurants and only 5 mins away from the Eaton center. Went to the there bar located in the lobby, the bartender was very nice and in between serving guests would make sure we were okay and also recommended some places in the area that we could check which we did. Her name was Demi. Overall I would definitely stay here again for my next visit.