Shangri-La Hotel

Simply exceptional. This was our first time staying at a Shangri-La property and wow, were we impressed. Booked through Amex Fine Hotels and we were treated amazingly from the moment we stepped in. We also celebrated our anniversary and they went above and beyond to celebrate us with a thoughtful gift.nnThe spa service and health centre were excellent, although the pool was closed while we stayed there they offered guests to go to the Hilton to make up for it. The food and service at Bosk and the Lobby Lounge were excellent. Every staff member made an effort to make personal connections with us and we felt a sense of warmth and so welcomed.nnFirst time staying but will definitely be back! Thank you for an amazing stay.

My stay at the Shangri-La Toronto was outstanding from start to finish. From the moment I arrived, I was welcomed with warmth, professionalism, and genuine hospitality. The staff consistently provided exceptional service and made every effort to ensure my stay was comfortable and enjoyable.nnThe hotel is beautifully designed, with an elegant and sophisticated atmosphere that immediately makes you feel at ease. My room was immaculate, spacious, and thoughtfully appointed, with luxurious finishes and a very comfortable bed. Every detail reflected the high standards that Shangri-La is known for.nnThe location is also excellent, making it easy to explore downtown Toronto while enjoying a peaceful and refined retreat at the end of the day. What impressed me most was the level of care and attention provided by the team. Every interaction was friendly, professional, and personalized. They provide pillow options and weighted blankets and even specialty bath products.nnThis was truly a five-star experience, and I would highly recommend the Shangri-La Toronto to anyone looking for luxury, comfort, and exceptional service. I look forward to returning on my next visit to the city.

Had a wonderful experience at Shangri-La Toronto. The hotel has a very elegant and relaxing atmosphere with top-quality service from the moment you enter. Rooms were luxurious, clean, and extremely comfortable. Staff was polite, attentive, and made the stay feel special. The location is also perfect and everything about the experience felt premium. Definitely a great place to stay in Toronto.

Dear Management team, I am writing to share my recent experience at Shangri-la Toronto during the Cathy Pacific inspired high tea on March 29, which I attended to celebrate a friend's birthday. while the ambiance was elegant and enjoyable-with live piano music and seating near the firepalce-the quality of the food was deeply disappointing and did not meet the expecatations associated with your establishment. The steamed items were served cold upon arrival. After bring this to the attention of staff and return the items, it was send back still bold, not even lukewarm. This reaised concerns about the freshness and handling of the dim sum food. I was further surprised to be informed that these items were not intended to be eaten hot. Additionally, the scones were excessively dry and crumbly, detracting from what should have been a highlight of the high tea experience. Under different circumstances, I would have returned the entire tower of food. However, I chose not to disrupt my friend's birthday celebration. Give the reputation of Shangri-La Toront as a 5 star hotel, I expected a much higher standard of food quality and preparation. My portion of the bill exceeded $200, which I found difficult to justify in light of the experience. I felt it was important to share this feedback. I hope it will be taken constructively to improve and maintain the standards yur guest expect. Thank you for your attention to this matter.

Spent the weekend of Jan 30 to Feb 1, 2026. The Shangri-La hotel is a dyanamite place to stay. We had a fantastic time. The hotel was outstanding from checking in. Andre at the desk was great From a spacious room, to the pool, hot tub and the dry sauna, everything falls into place. It's a stop you would like to goto but don't want to leave. The staff was excellent, but most of all the lounge with a live band was impressive. My wife and I ended up dancing. A five plus to the management and staff.