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Holiday Inn Express & Suites Calgary NW - University Area

  1. Calgary
  2. Division No 6 Lodging

Reviews, get directions and information for Holiday Inn Express & Suites Calgary NW - University Area

Holiday Inn Express & Suites Calgary NW - University Area

About

The newest addition to the NW Calgary, The Holiday Inn Express & Suites NW Calgary University is conveniently located just off of 16th Ave and Banff Trail.

Story

The newest addition to the North West of Calgary, The Holiday Inn Express & Suites NW Calgary University is conveniently located just off of 16th Ave and Banff Trail NW. The hotel is steps away from the Banff Trail C- Train Station, only seven minutes to Calgary's Downtown City Center.
The Holiday Inn Express & Suites NW Calgary University provides great convenience to many points of interest in the Calgary area such as McMahon Stadium, Canada Olympic Park, Pengrowth Saddledome, University of Calgary, Calgary Zoo, Telus Science Center and more.
Relax in one of our elegant rooms that feature modern decor and amenities including free wi-fi internet, mini kitchenette, and executive work space with ergonomic chair. Enjoy 42" flat screen with HD channels.
Start your day off right with our complimentary Express Start Breakfast buffet and complimentary 24 hour coffee/tea.
Take advantage of our heated indoor Pool/whirlpool with waterslide or energize in the new Fitness Center.
You can use our 24-hour Business Center to put the finishing touches on work or surf the net for directions to local sites/restaurants.
Our property features 2500 square feet of Meeting Space and is the perfect place for your Corporate Meeting or Special Event. The Holiday Inn Express & Suites NW Calgary University is ready to make your trip a success.

Address: 2373 Banff Trail NW, Calgary, AB T2M 4L2, Canada
Phone: (587) 390-6100
State: Alberta
County: Division No. 6
City: Calgary
Zip Code: T2M 4L2


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We had an awful experience at this hotel. They booked a bunch of hockey teams, for a tournament and we spent our weekend there being physically and verbally accosted by the team members and some of the parents. There were 40 kids in the pool at a time, only supervised once in awhile, there was open drinking beer cans left at the pool and the teens were so violent that we couldn’t swim in the pool with our young kids. When we complained, the front desk agent acknowledged that she had also been mistreated by these kids and adults when she tried to ask them to stop with their antics. She said they have no security on staff to supervise this many teenagers and so unfortunately they could do whatever they like. We told her that we would be asking for our rooms to be compensated.nnIt took days for the General manager Sheri to return our calls and when she did she was incredibly incendiary, aggressive and spoke over us regularly. She scoffed and said I was being insulting when I suggested that they needed security on the premises but clearly didn’t want to pay for the proper staff to cope with so many teams. She was incredibly unkind and offered us only 5000 points as compensation. We paid hundreds of dollars for our room and used 50,000 points for another. This hotel has been a literal nightmare of a place to stay and the manager was super rude and unprofessional to deal with. We highly recommend that no one stay at this hotel, or risk having your entire stay upended by the craziness we experienced as this hotel clearly prioritizes the money they make by booking these teams, over their other guests.nnWe will also be reporting them to the AGLC for allowing so many people to be openly drinking alcohol in the pool and around the pool.
The hotel itself was nice, and most of the staff we interacted with were friendly and helpful. Unfortunately, the receptionist working on April 16 between 2:00–2:30 PM a woman was quite the opposite — no greeting, no “thank you,” and not even basic courtesy. It felt very cold and unwelcoming, especially compared to the great service from the rest of the team. First impressions matter, and a little kindness at the front desk would go a long way.
We arrived late and had some difficulty with our CC chip. The desk clerk was amazing, he did everything within his power to get us checked in, and in a timely manner!nThe rooms were clean, cozy, and quite spacious.nThe breakfast was very limited as we are vegan. However the lady up keeping the breakfast buffet/area was just absolutely wonderful! She didn't falter at another guests negative comments, took it on as constructive criticism and solved the issue immediately. After breakfast I saw the same staff member clean the lobby ect. And she is an absolute rock star!nWe travel regularly for my partners job and have stayed in a great number of Calgary Hotels the staff make this place exceptional!
The room was clean and the breakfast was alright but the staff definitely needs to learn more about service animals. My mom has a service dog and we went to check in and informed the staff we have a service dog the staff at the front counter proceeded to hound my mom for any paperwork that says her dog is a service animal also stating if she couldn't find her paperwork that we wouldn't be staying at the hotel. If you didn't know it is illegal and against someone's human rights to ask for any paperwork about a service dog and asking what classifies it as a service animal. I definitely won't be staying here ever again and the owner of this place should be ashamed about their front desk staff who represent them.
Unwilling to accommodate. Customer service was rude. Constant back and forth between them and third party about who's policy it actually was that was causing our problems. So basically just a selfish company unwilling to actually accommodate.nnAs we were unable to reschedule, we checked in. The room was dirty. Sucker stick and toenails
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