Hyatt Regency Calgary

I experienced an issue with my reservation, but the hotel team took the time to review my case and resolved it for me. I truly appreciate their understanding, professionalism, and willingness to help. Thank you for your excellent customer service and for making things right. Highly appreciated!

I’ve been a longtime supporter of Hyatt Regency, which is why this experience was especially disappointing.nnI had previously spoken with someone on the sales team regarding booking one of their ballrooms for a monthly event that I organize. Since I’m very busy on weekdays, I was told to come by whenever I was available to have a look at the ballrooms. Based on that conversation, I visited the hotel on a weekend morning.nnWhen I arrived, I explained to the front desk that I had spoken with the sales team. I couldn’t remember the name of the person I had spoken with, but I asked if someone could briefly show me the ballroom since I was already there. Instead of trying to help or finding a solution, I was told that the sales team would never ask anyone to come on a weekend because they don’t work weekends. The manager on duty refused my request altogether, even though I was already at the property and genuinely interested in bringing my monthly business to the hotel.nnTo make matters worse, before that interaction, I approached another front desk associate for assistance. Even though I was there first, she chose to help another guest instead. She claimed the other guest had arrived before me, but even he corrected her and said that I had been waiting first. The interaction felt dismissive and rude.nnOverall, this was a very disappointing experience. I expected better customer service and a greater willingness to accommodate a potential client, especially someone looking to bring recurring business to the hotel. I hope Hyatt Regency Calgary provides additional customer service training to its front desk and management team so future guests and prospective clients have a more welcoming experience.I’ve been a longtime supporter of Hyatt Regency Calgary, which is why this experience was especially disappointing.nnI had previously spoken with someone on the sales team regarding booking one of their ballrooms for a monthly event that I organize. Since I’m very busy on weekdays, I was told to come by whenever I was available to have a look at the ballrooms. Based on that conversation, I visited the hotel on a weekend morning.nnWhen I arrived, I explained to the front desk that I had spoken with the sales team. I couldn’t remember the name of the person I had spoken with, but I asked if someone could briefly show me the ballroom since I was already there. Instead of trying to help or finding a solution, I was told that the sales team would never ask anyone to come on a weekend because they don’t work weekends. The manager on duty refused my request altogether, even though I was already at the property and genuinely interested in bringing my monthly business to the hotel.nnTo make matters worse, before that interaction, I approached another front desk associate for assistance. Even though I was there first, she chose to help another guest instead. She claimed the other guest had arrived before me, but even he corrected her and said that I had been waiting first. Despite that, she continued to assist him. The interaction felt dismissive and rude.nnOverall, this was a very disappointing experience. I expected better customer service and a greater willingness to accommodate a potential client, especially someone looking to bring recurring business to the hotel. I hope Hyatt Regency Calgary provides additional customer service training to its front desk and management team so future guests and prospective clients have a more welcoming experience.

6 night stay for an International Convention with 20,000+ in attendance at the BMO Centre. The Hyatt Regency in Calgary was so patient and helpful! From check to check out the staff were very helpful and friendly! It was a pleasure to stay there! The Modern Steakhouse was also great. Super good value and tasty food, excellent service. The location of the hotel is perfect! Everything you need within steps including the CTrain and a great variety of restaurants and shopping.

Arguably the best hotel in Calgary and I have to agree everything very well done and the best suite I have stayed in in a regency. Service staff also great. Not expensive. Highly recommended. Only drawback is downtown Calgary which is like downtown Denver.

Staff were very helpful and accommodating. Nice to have a Starbucks in the lobby, and two restaurants on property. Located on the popular pedestrian mall and light rail stop.