Hilton Niagara Falls/Fallsview Hotel & Suites

My girlfriend and I stayed at this hotel to celebrate our anniversary, and unfortunately our experience started off quite poorly.nnWe arrived at approximately 12:30 PM to check in and were told that we would receive a phone call as soon as our room was ready. However, after waiting until 4:30 PM without any communication, we returned to the front desk only to discover that the room had actually been ready for some time. The promised notification was never made.nnOnce we entered the room and took off our shoes, we immediately noticed that the carpet beside the bed was completely soaked. Our socks became wet as well. We contacted the hotel for assistance and waited nearly 45 minutes before someone arrived to inspect the issue. They confirmed that there was an active water leak coming from inside the wall near the closet. As a result, we missed a restaurant reservation that we had made in advance.nnWhen we requested to be moved to another room on the same floor or a higher floor, we were initially told that only lower-floor rooms were available and were offered a compensation of just CAD $20, which felt quite disappointing given the circumstances. After another lengthy discussion that took nearly 20 minutes, management eventually agreed to provide CAD $75 in compensation and moved us to a higher-floor room.nnI do appreciate that management ultimately stepped in and resolved the situation fairly. However, the execution by the operational staff was consistently disappointing throughout our stay. Whether it was the front desk staff handling phone calls and text messages or housekeeping responding to requests, service was extremely slow. For example, a simple request for toilet paper took approximately 45 minutes to be fulfilled.nnThere was also a fire alarm activation during our stay, which was very loud and disruptive.nnAside from these issues, the hotel does have several strengths. The location is excellent, with convenient indoor access to the casino and various restaurants. The views were also quite enjoyable.nnI would especially like to recognize Christiane I hope I have her name correct, an Asian lady with glasses at the front desk who was incredibly helpful throughout the situation. She appeared to be a manager or supervisor, and she handled our concerns professionally and respectfully. Without her assistance, this review would likely have been much more negative.nnOverall, while the property itself has a great location and good views, the service execution needs significant improvement.

I’m giving this hotel 3 stars based on my experience, primarily because of my experience in the South Tower Room 803 I had two rooms North and South. If you have a choice, I would avoid staying in the South Tower. The carpet in the room also had an unpleasant odor.nnFrom the very first day, our experience was disappointing. We waited 40 minutes for towels because none had been placed in the room upon arrival. The bathroom was also missing shower gel instead, there were two bottles of lotion and no conditioner.nnDuring our five-day stay, housekeeping never changed the bed linens or made the bed. I had to call room service more than four times to request basic items, including bottled water despite being a Hilton member, shower gel, and other missing amenities. I was charged $5 for every water I requested- just increase the price of the room than not giving a basic water. As someone who has visited Hiltons in many countries- that this did not feel like the Hilton standard I have come to expectnnParking was another major frustration. It cost $40 per day and was located a considerable distance from the hotel, making it very inconvenient. In addition, there was a mandatory $30 daily room fee, but it was unclear what benefits or services this fee covered.nIn contrast, my experience in the North Tower was excellent—the housekeeping staff consistently serviced the room, the beds were comfortable, and the bathrooms were well maintained.very modern and water was provided. I hope Hilton addresses these inconsistencies so guests receive the same quality of service throughout the property.

This hotel was exceptional from start to finish. The room was spectacular, the staff provided outstanding service, and every detail exceeded our expectations. Both Corso and Brasa were fantastic, and the Falls-view infinity pool was absolutely breathtaking.nnA special thank you to Sherry, the sommelier at Corso. Having worked in the wine industry myself, I can confidently say that her knowledge and expertise are truly remarkable. She took the time to recommend wineries for us to visit, and our wine tasting experience with her was the highlight of our stay. I have rarely met someone with such a deep understanding of wine combined with such warmth and professionalism. Sherry made our visit unforgettable, and we look forward to returning.

We had an amazing stay at the Hilton Niagara Falls/Fallsview Hotel & Suites! Our reservation was transferred from another hotel, and the process was smooth with no additional charges. The staff were friendly and helpful from the moment we arrived.nnOur Fallsview room exceeded our expectations. We had breathtaking views of both the Canadian Horseshoe Falls and the American Falls right from our window. Waking up to that view and seeing the rainbow over the falls was unforgettable.nnThe room was clean, comfortable, and well maintained. The hotel’s location is perfect—everything is within walking distance, including the falls, restaurants, and attractions.nnThank you to the Hilton team for making our Niagara Falls getaway so memorable. We would definitely stay here again and highly recommend it to anyone looking for an incredible Fallsview experience.

Spent over two and half weeks in Canada, stayed in 6 hotels whilst travelling around and this was the best accessible hotel for wheelchair. Rooms made it easy to get around with wheelchair and toilet was very good, even offered a seat riser, which wasn't needed. Another hotel we had to buy a seat raiser in Home Depot as the toilet was so low.nnThe staff were very friendly and polite and the food was very good, although they could have offered more veggie options.