Embassy Suites by Hilton Niagara Falls - Fallsview

I don’t have a bad word to say about this place! The rooms are clean & comfortable; the view of the falls is outstanding. Very close to all amenities & tourist attractions. More so than that, the staff make this huge hotel feel like home. Valerie in the dining room for kitchen service & Cliff at the front door in particular are phenomenal at their jobs. We will definitely be returning in the summer - thanks again.
5 7 years ago (12-03-2018)

It was a wonderful experience staying in this hotel. We could see the Falls day in and Day Out. Morning breakfast was served overlooking the falls. The food here was awesome the staff were very good. The ambience of the hotel was good. We enjoyed the comfortable stay here. Overall experience excellent.
5 7 years ago (19-03-2018)

Very nice hotel. Great location. Fantastic view! We got a room on the 40th floor facing the casino. Was able to see both falls and it was absolutely beautiful. Especially, great view when the falls are lit up. Was disappointed with breakfast, it was very cold. The omelet was good, but the spinach had to have been out of a can, it was not good. Did love the yogurt though. Parking was odd, definitely didn’t like that either. We chose valet 60 CAD for the night. They took the car and then in the morning we had to wait in the cold for a shuttle to take us to the parking lot (maybe a 2 minute ride) then they drop you off one by one at your car.
3 7 years ago (22-03-2018)

A magnificent property..a lady named DORA truly shined in her caring of the pool area. Unexpected "take your car and car keys before check in then a pool area that allowed NO ability for adults to rest and relax poolside with a cocktail containing alcohol...WOW - we don't know why most adult couples "get away" but we enjoy a few drinks...guess maybe this new society wants one to snort coke or some other illegal drug for relaxing..we thought as adults alcohol was O.K. Guess there is still PROHIBITION--rules for adults not for children--the "new" society. To top that off, the pool area was large but the "swimming" pool was only 3'3" deep in its entire length...not too adult. Then an issue with Canadian $$ bills which we had and were told by Embassy Financial Expert Jennifer were counterfeit and would NOT accept...We went to a Canadian Bank and were informed they indeed were legal tender but the "old" bills which were being recalled...Since ours were in excellent condition and did NOT have the NEW see-through cellophane Embassy Expert Jennifer steadfastly assured us we indeed had counterfeit bills...Embarrassing - Disgusting- Unreal---Not a real pleasant rest and relaxing time AT ALL!!! The room #4003 tremendous-clean-modern-and an upgrade that was a great surprise That room evened out all the above negatives. There's more, but end of sermon...phew!!
5 7 years ago (10-03-2018)

Had a fantastic time here. Be sure to shop around as we got an awesome deal. The bonuses with our package were great and we received so many bonus options we couldn't even take advantage of them all. I will say the staff friendliness was only average but the facility was very nice, very reasonably priced and there was a lot to do all within walking distance. Be sure to give this place a go.
5 7 years ago (16-02-2018)