Fox Hotel & Suites

Our room was clean and very comfortable with great room amenities. Entrance to the room from outdoor walkway. Very nice and helpful front desk staff. The cave hot pool was so different from the usual hotel pools and hot tubs. Very cool! The open spot in the ceiling made for a great cool breeze coming through every now and then and some falling snow really added to the experience. Easy 10 minute walk to Banff shops and restaurants. Would stay here again!

My husband and I stayed here for 5 days during our honeymoon trip to Banff, drawn in by the hot pool cave, which was a highlight—though it could get crowded. The heated underground parking was a plus but often full. The staff was friendly, and the restaurant downstairs was convenient. We had no power on our first day, and the rooms were quite basic with no fridge, microwave, or A/C, plus outdated TVs with limited cable options. Room service only came twice to replace linens/towels, with one visit requiring a request. The location is a bit farther from downtown compared to other hotels. Overall, the hot pool cave was great, but the rooms could use some improvements.

Due to availability, we stayed in a queen standard room the first night. The room was very cozy and quaint. Beware there is no fridge and has minimal counter space. As others have said, there is no air conditioning in these rooms which can be a problem even when outdoor temps are cooler. Interestingly, we paid the same price for a king suite, where we stayed the rest of our trip. This suite worked out really well for us. It was nice to have a bedroom and living space as well as the kitchen area where we routinely ate breakfast and lunch. We found the front desk staff to be very helpful and friendly. We also loved the unique hot pool that this hotel offers. The location is good being right on Banff Avenue, but be aware it is a 10-15 min walk to many shops and restaurants down the road. We appreciated that the hotel included free underground parking. Overall, we really enjoyed our stay at the Fox hotel and would stay there again!

If you want to wake up early, I recommend rooms 207-211.n210 perfect to prove to the manager that the housekeeper started work at 7AMRidiculous… You come to rest, but you can't, because the food order is delivered in the morning, the housekeeper doesn't care that you might not want to get up at 7AM!nThe hot pool foams as if you had put a bubble bath in it… disgusting there are no towels, when I said: oh, there will be dry towels soon, we will bring them… I don’t know,I didn’t wait for it.nI have been coming back to this hotel for years because I liked it, there was a free breakfast, normal atmosphere, clean... these minimum services are no longer there... sad

About a 10/15 min walk to Downtown. Service was really nice, parking is first come first serve parking is very small. So you may end up paying for parking. Room was TINY and walls are so thin you can hear your neighbours talking not yelling just talking woke up to someone singing “I got you babe” haha. Room was freezing and so we tuned to the heat to max just to warm it up, room started at +19 and in the morning it was only +21 this stay was in November froze all night. Bathtub wouldn’t drain so made the shower gross. It’s highway robbery to stay here! The underground “pool/hot tub” is warm as best and exposed to the elements. Wouldn’t stay here again.