Delta Hotels by Marriott Banff Royal Canadian Lodge

Overpriced for what you get. Front desk staff are incompetent and do not follow explicit instructions. Room furnishings and fixtures are old and worn. Often had to call down to get towels as cleaning staff frequently forgot them. Rooms were marginally clean at best. No room service of any kind after 10:00pm. Pop machine on my floor wouldn’t work and no one would bring anything up. I had to go down if I wanted anything. Stayed in a junior suite for five days in March 2018. Was terribly disappointed. When I expressed my concerns to the manager she made excuses instead of taking ownership or apologizing. When I complained to Marriott they assured me someone from the hotel would contact me within 3-5 business days to resolve my issues. No one did. Paid over $300 a night. Was supposed to include breakfast. They claimed I didn’t have it included because I got the AMA rate when booking. So I saved about $4 a night on the room so I could spend $30 a day for my wife and I to have breakfast in the hotel. Needless to say we usually walked somewhere better. I stay in Banff at least once a year. I will never stay in this hotel again. I have had better stays in $59 highway motels. And to add insult to injury I had to nag the manager to get my Marriott points and they still haven’t credited me the nights - so despite the stupid amount I spent to stay at this dive of a hotel, I’m no closer to reaching the next tier of Marriott rewards.
7 years ago (10-04-2018)

This hotel has been phenomenal and exceeded all of our expectations. The rooms are really nice, clean and have comfortable beds. The pool area is stunning but most importantly the staff here is fantastic. Everyone we have encountered has gone out of their way to ensure we have everything we need. We will definitely be back.
7 years ago (10-04-2018)

We had a wonderful stay. The staff were helpful, friendly and accomodating - they really made our stay! Our room was comfortable and clean and even though we were on the first floor it wasn't noisy. It was also great that the Delta is early on in the shuttle route, so it wasn't hard to get a seat. Plus they had tea and coffee in the morning and Apple cider after skiing. Great experience!
7 years ago (12-04-2018)

The room was very comfortable, the people gracious and the fireplace was cozy. We told them it was our honeymoon and by the time we got to our room we had a personalized note, truffles, and sparkling wine waiting for us by the time we parked! It was unexpected and made the day extra special. Wish we could have stayed longer. It was located in the heart of downtown Banff.
7 years ago (27-03-2018)

Very cosy atmosphere! Warm and welcoming staff! Pool area was just like the pictures, warm and spa like. Room was spacious, although we booked a room with one king sized bed, but got a room with 2 Queens instead :S heated underground parking is a must, and it was easy to park down there! A continental breakfast would have been a nice touch... But it was very nice overall!
7 years ago (30-01-2018)