DoubleTree by Hilton Hotel Toronto Downtown

To contextualize this review: I frequently travel for work in the US and Canada with a typical year being 50-75 nights in other Marriott hotels. Typically I'll be at a Westin or Delta-level hotel in big cities like New York or SF, though I have spent many nights in no fills Courtyard options. This trip was two nights in September 2024 for work.nnSolid business hotel with excellent location. Not particularly memorable, but that's what I want for my trip. I can't comment on the dining as I are out for all meals. Serviceable gym - not the best but also not the worst

Very friendly staff, workers seem genuinely happy to be there which is nice to see. They answered questions when we had them.nThe room was very clean, as was the pool and fitness center. Housekeeping was vigilant and did a fantastic job each day.nnPillows are super super comfortable, I am going to miss those pillows now that I am home.nnThe view was alright, I mean it was just other buildings. But, it was a downtown location so that is very expected. We just chose a place for comfort, cleanliness, and convenient to stay for our travels. Location was great, near everything we planned to do while there we do not drive, so we chose a more central location for easier access to places on foot.nnThe thing that impressed me the most was when I accidentally left my bathing suit down in the change rooms after the pool closed, I called the front desk and told them the situation. The clerk said she would go check for me. I had expected okay that's fine, they'll hold it at the desk for me to pick up in the morning or something. No. The same clerk went to the change rooms herself, then personally came up and hand delivered the bathing suit to me at our room. I'd have been fine waiting until morning to pick it up myself because I am the goof that left the bathing suit behind, but they went beyond my expectations in this.nnThank you for the good stay!

We booked this hotel because of it's convenient location to Nathan Philips Square in Toronto. Staff are very friendly and willing to accommodate requests. Underground parking available but limited. Rooms are well maintained and have a small fridge for keeping items you bring cold. Elevators have extra security, must use your room key card to use the elevator. We enjoyed our stay very much.

Have been a loyal Hilton customer and stayed here during my stay in Toronto. Location is amazing and can pretty much walked to a lot of the places we went too!nnStaff was really friendly and will be back! Make sure you get the Hilton App to rack up points during your stays

I am currently staying here and was quite disappointed with the bedding setup. Instead of using a proper duvet cover, the hotel wrapped the duvet with two flat sheets. In the middle of the night, the sheets came undone, leaving me sleeping directly under the duvet with no cover. This was not only uncomfortable but also felt unhygienic.nnI asked housekeeping and the sheets are like this for every room.nnThe hotel room windows are also filthy. I expect a higher standard of cleanliness and comfort from a hotel and hope they reconsider this approach in the future.nnBreakfast is not included in your reservation which is disappointing when paying $400 per night.