Courtyard by Marriott Toronto Vaughan

My stayed at the Courtyard Hotel in Vaughan was a great experience for 2 days. The room was lovely, safe and clean, all the staff were friendly and helpful, especially Jai, Anna, Dre, Danny and Susan. Thank u all for your hard work and kindness. Keep up the good work everyone.

Friendly and accommodating service. Only issue with our room was that some of the outlets didn’t work, there was no safe, and the hair dryer didn’t work too well. Other than that, the area felt safe and fairly clean.

Absolute worst customer experience I've ever dealt with, and I've been to many other Marriott Hotels as a gold star member.nnWe booked the Courtyard Vaughan for 2 nights from June 14-16 to stay in while we get married in town originally from Ottawa.nnAfter the ceremony we came back to the hotel and got changed quickly to an evening dress for a dinner restaurant. While we were away, I requested new towels and beds made while we were out for dinner.nnWELL call me shook and upset to find out that while we were gone, one of the hotel staff members managed bump into the table with wheels and spilt some of the leftover champagne onto the wedding dress that was laid on the table. The champagne stained the dress pink and was still wet when I inspected it.nnI immediately called the front desk about it, and because it was so late in the night 9pm, all of the supervisors and managers were gone for the day. They informed me that someone would be in the next day before I checked out around 9:30 AM.nn...Next day. Went to the front desk to speak to the manager before checking out, only to be told that no one would be in until later in the afternoon. At this point, we had to leave to drive back home to Ottawa, but they rest assured me that someone would contact me when the manager gets in. Well, NO ONE contacted me the whole day, so I decided to take matters into my own hands and call them on June 17 to see if I can finally talk to the manager. Managed to speak to the front desk about my situation, and she rallied the information to the manager. As compensation they wanted to offer dry cleaning but we would have to bring the dress back to the hotel ...since they couldn't do it from Ottawa... which is a 5 hour drive for us. Told them that wasn't feasible and the only other thing they were able to do was offer a measly 5000 Marriott points for at least a couple of hundred dollars of damages to clean my wedding dress.nnAt this point, I STILL wasn't able to talk to the manager directly because they wouldn't pick up after being transferred, and eventually, the front desk refused to pick up my calls as well.nnAbsolutely disgusted by the lack of customer service provided here.nnIf you're looking for a hotel that refuses to help you during urgent needs, stay at the Courtyard Vaughan!nnThe only good thing I got from this was it happened AFTER the wedding. Imagine having your wedding dress ruined before your big day. So disappointed.

Stayed for a kids hockey tournament and couldn't have been happier with the hotel. The service here really stands above and beyond. Every staff member I interacted with from the front desk to the janitor were polite and welcoming.nnThe rooms are huge, and well maintained.

Amazing service by Jay night time manager who helped us with our rooms including an upgrade! Extremely helpful and polite. Will definitely be back on our next trip to Toronto.