Best Buy

I’ve been shopping at this Best Buy for over 10 years, and today was the first time I ever had an issue, after a brand new OLED monitor stopped working. Even though I was past the return window, Kiarash, Arabella and the shift managers were incredibly helpful. They handled everything quickly and exchanged the monitor within 15 minutes. I’ve never experienced such outstanding customer service, especially beyond the 30-day period. Everyone went above and beyond to make the process effortless and save me both time and money. Huge thanks to the team for making a frustrating situation so easy to deal with!

I recently had the pleasure of dealing with Hailey for a TV return and replacement. The transaction had a few complications and required several adjustments, but she was incredibly helpful and persistent, never giving up despite the hurdles. Hailey clearly knows the system and the right people to get things done — I felt very lucky to work with her.nnShem was equally impressive. He has an excellent knowledge of the products, which gave me the confidence to make a much bigger purchase than I had originally planned. What stood out most is that he never pushed or “sold” to me — instead, he simply shared his knowledge, which I truly appreciated.nnOverall, this is an amazing team, and this Best Buy has definitely become my go-to store moving forward.

Bought a tv and sound bar here tonight. Emily helped me for a long time showing me different options with my needs in mind. She was so sweet and the gentlemen who helped bring it to my car was a really good guy. I didn’t catch his name but they both need to be glazed next little team meeting Thank you guys. Everyone in there was really nice!

Terrible customer service nI will never purchase anything from this location again. Be aware that this store follows its own return policies, which are completely different from other locations—even though it’s supposed to be the same company. I highly recommend shopping elsewhere where policies are consistent and customer service is better. Answer : I already placed a complaint about your store, because after speaking with the customer service team and another store manager, it turned out that yours is the only store that does not refund digital cameras . It seems to be your personal policy, since I was able to get a refund at another location and they told me your store’s rule was unusual

I had to write this review after having an underwhelming experience at this location.nI leased a device under my carrier on 23rd of July and returned it on 27th July as I did not like the device. The buying process was amazing with Troy.nMy experience went downhill during the return, the staff who returned the phone was under training and were assisted by Person SI know their name but choose to not disclose it they only did the return on their POS but forgot to do it on the carrier side, as I came out of the store, I remembered they never got into my Carrier account to do the return because they never asked for the code. I went right back in and informed them about this situation, to which the answer given by Person S was “It will be taken off in 1 hour”, I confirmed if they were 100% sure about it or not, because I work for that carrier and it should be taken off immediately. They replied “Yes, that’s how it works with Best Buy” not true folks.nI called 5 days later nobody picked up but received a callback shortly, I informed that the phone still shows on my account, It was Person S again, the reply “it takes 3-5 days” also not true, after I told it was returned 5 days ago, I was told “it takes 1-2 weeks sometimes and we don’t have to go in the account to remove it” again, not true . This is where I mentioned exactly what they missed and that they know very well that they have made a mistake and need to take accountability. I had to go back into the store and get this sorted out.nnYes, I am not happy with the experience, but I genuinely believe this is a great opportunity for management to coach their staff more effectively on return procedures and accountability. Let’s be honest, this isn’t the first time return-related issues have come up here, and that’s exactly why addressing them now could make a real difference.nI truly hope this review is taken in the spirit of improvement, not criticism. Mistakes happen, it’s how we respond to them that defines the customer experience. With the right training and follow-through, this location has the potential to turn these gaps into strengths. I’m rooting for you to make that change, because when you get it right, like Troy did during the purchase, the service is outstanding. I know you can deliver that consistently.