The Brick

The Brick in Newmarket is a wonderful place to browse/review/or purchase; the experience has always been a great one. There is never any pressure and the information on products is plenty. Doug is the best and he deserves a high five for all the assistance he has given us. The customer service is also excellent and another high five to Liz. They listen and do everything they can to make your experience one of excellence. Thank you Brick Newmarket!
7 years ago (18-04-2018)

Purchased this bed last summer from the brick in newmarket. It was a floor model final sale. I did expect the bed frame to last for more than a year. A few months ago the bed started to fall apart. We tried to make it work. The bed has completely fell apart and has been thrown in the garbage. Not a very good furniture. I sent a request in just to let the brick know the quallity of furniture they are selling, but no response. thanks Brick. I will never shop here again....See pictures below
7 years ago (18-04-2018)

The worst customer service I have ever experienced and I have traveled the world. They ordered us the wrong colour couch, and didn't bother letting us know it wouldn't arrive for a week after the date scheduled. When we called the store to ask where our couch was, we are told that it might arrive next week and that it wasn't ready yet! Did they call us to let us know? No! When we asked to speak to the manager, they refused to put one the phone and passed us off to what would be a train of 5 different sales reps. Not one sorry was given, were told we didn't know our colours because the black sofa we ordered and saw in person was ordered in brown and maybe would arrive a week after the scheduled delivery date. Not one would give a reason why the couch would be late or why no one called to tell us. Not one would hand the phone to a manager, and not one would do anything to resolve the issue One laughed when he was told that now we have nothing to sit on in our living room as we got rid of the old couch in preparation for today's delivery. They just kept asking us to cancel our order. So if you want to be laughed at, lied to, passed off and completely disrespected then this is the place for you. They were nice as pie when they took our money though OF COURSE!! So my mother and husband were forced to actually go to the store to get some answers. The sales people were rude, didn't seem to care at all and one actually who was supposed to be helping my mother and husband RAN AND HID like a 5 year old girl. My mother who if fighting cancer had to go find him from where he was hiding and she said "You are supposed to be helping us!" Imagine a grown man HIDING like a baby from a woman fighting cancer!!! This brought my mother to TEARS in the middle of the store and she said " I CANT TAKE THIS I AM FIGHTING CANCER!!!!" A female sales rep BACKED UP!! One with a beard said "sorry" after that. Nothing was resolved, we're now told it will arrive Wednesday. I will never step foot in this place ever again. SHAME ON ALL OF YOU!! SHAME ON ALL OF YOUR STAFF! I hope the image of my mother in tears in the store with no hair haunts you for life. How DARE you do this to your customers.
7 years ago (06-01-2018)

Outstanding service! The employees are very professional and know what they're doing. I always recommended this branch to my family and friends, as it's my go-to.
7 years ago (17-04-2018)

After finding a couch we wanted to purchase we were told that if we wanted to pick it up,we would have to drive to MISSISSAUGA. This was the store managers policy. No Newmarket pick ups.it wasn’t a problem last fall with our previous purchase. As a result, we went to the Whitby Brick Outlet store and had a very pleasant experience and saved an addition $80 off from a VIP sale Newmarket failed to inform us of. I prefer to shop local but these ridiculous policies have lost my business.
7 years ago (19-04-2018)