Staples Newmarket

A decent Staples location that oddly has a Service Ontario inside. It’s a decent size store. Only complains were a lack of staff, and that their office chair display, while very nice, meant that you couldn’t just sit in the chairs to try them the most important part of having chairs on display.

The staff are really nice and try their best, but are stretched so thin because management seem to not want to have the proper amount of staff in here.nThey are going to burn out the staff and I have had to come back multiple times because I can’t always wait.nIf they expect to be able to help people the managers / owners need to actually hire enough people to work and do all of the different jobs.nAt one point in my two visits today there was a line of over 10 people and seemingly only 3 people working in the whole store.nThere was also a massive lineup for passport photos. I really feel bad for the staff to be at this capacity.nThe people in the print shop were still so kind even with such a crazy scenario.nnManagement, PLEASE STAFF MORE PEOPLE!

Generally, I have great experiences with this store, but that's because I know what I am doing and what I need. I have one employee that I seek out for assistance cannot remember his name but he's great! because I have worked with him before and he's always able to help me find my product. The biggest irritant for me with this store is that I can NEVER get through on the phones. No department picks up their calls and the automated service hangs up on you once you try 3 departments. I don't always have time to go into the store so it would be nice if I could check on the order status online or over the phone.

Absolutely unacceptable experience.nThis was my first time at this Staples, and it will definitely be my last. I came in just to print a simple document, but since I didn’t know how the process worked, I asked for help. The staff were completely unhelpful and seemed bothered that I even asked. The young man at the front counter, near the print card payment area around 1.70–1.75 tall, acted with zero professionalism — no greeting, no effort to assist, just cold looks and dismissive behavior. It felt like helping customers was beneath him.nI’ve dealt with many service environments, but this one was easily among the worst. Basic respect and decency cost nothing, yet apparently that’s too much to expect here. Never again.

My wife went into the store this morning and purchased an item and experienced the worst customer service at checkout. The associate did not acknowledge her in any way - did not even look at her. He handed my wife the change, without words. My wife said she thought perhaps he was non-speaking, however while she was still present he paged an associate. Perhaps stocking shelves would be a better position for someone who does to want to greet customers.