Winners

I usually shop here on Sunday mornings after church. The outlet is not so crowded in the morning. I was lucky to find a pair of beautiful Flipflop sandals for less than $50 and a pair of DKNY sneakers for less than $60. I was very happy with my buys. These merchandise easily cost more than $200 each.

I have a love hate relationship with this location. Out of all the North Van winners locations I think they have the best inventory but their layout needs improvement and the sales floor isn’t always organized to the standards it should be. This location is also always very busy and there is never many staff on the sales floor or on the registers. The staff don’t great you. The staff that work at the jewelry counter are the worst. Always older middle eastern woman and they have bad attitudes and talk to each other in their language in front of you. I returned a set of rings the other day and it took way longer than it should have. It took two of them to figure it out even though the tag had remained intact, I had my receipt and there was a duplicate in the showcase they could use as reference. They seemed completely confused by why the price was - $79.99 the rings were real gemstone with 14k gold plating and were acting like they weren’t going to do the return at first and I was being disingenuous which isn’t winners policy winners has a no questions asked rerun policy. I wish I didn’t have to come here but it’s the inventory that always pulls me back.

‍‍Trans tolerant…lovely polite staff…beautiful summertime fashion stock…$$$reasonable…love my summertime skirts/shortsnn‍‍July 2025: I am trans ‍ and love their selection of skirts/dresses/lingerie…staff polite and trans ‍ lovely…very reasonable $$…wide variety of brand names.nn‍‍July 2025: lovely clean private change rooms.nCashiers always polite smiling and helpful.nSpotlessly clean store with all items neatly presented.

I enjoy window shopping at the Winners Shopping Store. Every time I visit, I find a good item at a reasonable price. I'm particularly impressed with their wide selection of ladies' shoes, from everyday sandals to elegant heels. What really makes this store stand out for me is their easy-going refund process, which makes impulse shops worry-free.

Dear Winners Management,nnI’m writing to share an unfortunate experience I had at your store on Victoria Day yesterday around 5 PM. I was at the jewelry counter looking for a chain for my pendant.nnThe staff member assisting customers at the time was an older woman, likely over 50. While I waited patiently for about 15 minutes as she helped another customer, she spoke to me in a very rude and dismissive manner when it was finally my turn — despite my polite and calm approach.nnThankfully, another colleague who returned from her break was kind and apologetic, which I truly appreciated. However, I don’t believe such unprofessional behavior should be excused, even if a staff member is tired.nnI kindly suggest reviewing staff scheduling and customer service standards to help ensure all customers are treated with respect.nnThank you for your time and understanding.