Reitmans

I'm really disappointed with this store! This used to be a great place for me to find jeans. Now Reitmans has just become one of the many places that cater mostly to petite people.
8 years ago (15-10-2017)

Love this Canadian brand! Great music and helpful staff ❤️
8 years ago (08-07-2017)

I WOULD LIKE TO SHARE MY TERRIBLE EXPERIENCE IN THIS STORE . I HAVE ALREADY PURCHASED MANY OF MY CLOTHS FROM REITMANS OVER THE YEARS LIVING IN CANADA. A FEW MONTH AGO I BOUGHT A RED SHIRT LABELLED MACHINE WASH! I FOUND OUT IT'S SMASHING MY WHITE TROUSERS WHEN I WEAR IT. WHEN I WASH IT WITH COOL WATER ALMOST ALL MY CLOTHS BECAME RED! I LOST LOTS OF MONEY WITH ONE TIME LAUNDRY! SINCE I BOUGHT IT A FEW MONTHS AGO DIDN'T KEEP THE RECEIPT BUT I TOOK THE SHIRT TO THE STORE LOCATED IN CAPILANO MALL. I DIDN'T MEAN TO REFUND OR GET CREDIT BUT I WAS GOING TO SEND MY MESSAGE TO THE MANUFACTURER FOR THE WRONG LABEL 'MACHINE WASH" . WHEN I TOLD THE SHOP KEEPER THE STORY SHE SHOUTED AT ME THAT WHEN YOU DON'T HAVE RECEIPT YOU HAVE NO RIGHT TO COMPLAIN ABOUT OUR PRODUCTS. FINALLY HER MANAGER REFUND ME SALE PRICE OF THE ITEM $11.99 AND $25 STORE CREDIT. I'M NOT A BEGGAR ! I DIDN'T WANT ANY MONEY BACK. WHEN I INSISTED I WANT TO TALK WITH THE HEAD OFFICE SUPERVISOR THEY REFER ME TO ADAM, HE SAID I WILL INVESTIGATE AND GET BACK TO YOU ASAP, BUT NO ANSWER ALMOST A WEEK.WHEN I TRIED MANY TIMES A LADY CALLED ME ,NAMED TERRY, AND ACCUSED ME FOR MAKING STORIES AND SHE SAID THAT'S IT! DO NOT CALL US ANY MORE! I DID EXPECT, RESPECT TO A LOYAL CUSTOMER! I TRULY BULLIED BY MISBEHAVIOUR OF UNPROFESSIONAL SUPER VISORS, MANAGERS AND SALE PERSON IN THIS COMPANY AND NEVER BE YOUR CUSTOMER ANY MORE. YOU MUST LEARN HOW TO ADDRESS YOUR CUSTOMER EXPECTATION. EVERYTHING IS NOT MONEY!
9 years ago (18-05-2016)