Toronto Western Hospital Emergency Department

I went to the emergency room at this hospital twice in one week after an accident. The staff were really nice and attentive. The waiting time wasn’t too longor maybe it was because of my condition. I saw that the reviews are not that nice, so I thought it was fair to share my experience. Overall, a nice hospital with friendly staff.

Shocking to say th least, security guards do not care, they watch tv in their rooms and literally ignore issues in the waiting. A blonde female guard and a large male guard stayed inside the guard cubicle and did nothing but watch videos…The large guard only watches YouTube all day and you can literally see them watching YouTube videos in their office….. literally look at the photo they are heads down watching their phones not even taking turns patrolling or guarding.

Terrible service here by the health care 'professionals' and I use that terms extremely loosely. Pre-triage attendant was pretty rude and not very friendly or welcoming. Came here to tale my mom and eventually after 2 hours she got called in the other room to see a doctor. The male 'nurse' who called to take her in was sooooo rude!! I couldn't believe his attitude!! Extremely unprofessional and pathetic. He was definitely out of line. Guy was giving me so much attitude and the minute ypu try and say something to stick up and defend yourself he says to go wait outside. I would not come here ever again unless my life depended on it and I highly do not recommend anyone coming to this emergency room if they have a choice. The waiting room is very dirty and unsanitary. That coupled with the rude and unprofessionalism of the staff working here equals just bad experience overall. I think I would rather die than come back here for any type of service. I've been to a few hospitals and emergency rooms but this one has to be the worst of them all! Even worse than st. Mike's and st. Joe's!!! The staff here really need some training o how to treat people and patients!!! I'm sure there's times when these rude individuals may get treated badly by some but man do they deserve it for the way they treat people!! What goes around comes around! I wish this guy would come to my place of work so I could tell him to hit the road!!! These rude workers just treat patients so badly because they can, if you try and defend yourself or speak up for yourself they simply say that you are abusive to them and have the police come. In reality they're just bullies doing whatever they feel like with no remorse or consequences since they know if you try and say anything or stand up for yourself they will just call the cops on you. Whatever happened to our anti-bullying laws???!!! I really am so amazed that these are the people we hire to treat the sick and injured??? What were we thinking? If these kinds of people hate their lives and jobs so much they shoyld find a new profession as they really don't deserve to be working I health care that's for sure!!! Wow it's not just the one guy who is rude! There was another guy waiting in the waiting room, a nurse called his name he said do you have a wheelchair?her response was why you can't walk? He replied no tha5s why I'm here for. Her rebuttal that she yelled while walking away to get him one was well how would I know? Thats why I asked!!! Really? Tha5s considered compassionate, caring, or kind? Nope justmore examples of the terrible service provided by all the staff working here!

Absolutely outstanding. From walking in with a volunteer, to registration, then triage, then seeing ED Nurse and Physician. Customer service was a 10/10. Get in. Get out!!! And I drive 2 hours to get there. Would highly recommend the Western.

Was in the emergency room late night and was treated extremely kindly, nurses and doctors were fantastic especially one in particular. Can’t remember her name exactly but she had very cool glasses and an awesome accent.

Directions to Toronto Western Hospital Emergency Department with public transportation

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