SpringHill Suites by Marriott Billings

The room was nice, the floor could have been cleaner. I booked two rooms using reward points for the stay to attend a funeral. At the end of the sta, I receive a folio of zero charges to room since nothing is charged to the rooms. Following the week I’ve noticed a charge on each room. I reached out to the hotel and was advised that Mr. Asad Khan hotel manager would handle it. I never heard from him. I made several phone calls to the Springhill suites left voice messages, per Mr Khan voicemail sent emails - and he would never respond. File a complaint with Marriott resolutions who asked to have more time while they reached out to Mr. Asad Khan, who would not respond to Marriott resolutions department. I had to file a Dispute claim with my bank, and resolution department refunded my points. So this day, I’ve made several attempts again to reach Mr. Khan and he has never returned a call or responded to your email. I’m a lifetime platinum with Marriott and I have never had an issue in the past 15 years. This was my first issue ever and I can’t believe the lack correspondence from the local hotel manager Asad Khan.nnSomeone who does not deserve to be in that position.

I come through billings a lot for work. I tried a couple other places in town until I found this hotel and haven’t thought about going anywhere else since. The rooms are always very clean and the AC is always on upon arrival - just how I like it. I’ve never heard any of the other occupants during my stay. The beds are actually comfortable which is rare for a hotel. The hot tub and pool are clean and the perfect temperature. The snack bar has a lot of options. Texas Roadhouse is in the same parking lot and you get a small discount if you show them your room card - LOVE THAT for me. All of the staff especially the manager have always been very friendly and understanding. I stay at a lot of hotels, it’s rare that ALL of the boxes get checked, I’ll always stay here when I’m in Billings.

The facility is okay but it needs some TLC and updates for me to stay again. My room smelled a bit like smoke upon entry. The carpet may have been the cause but that means it needs shampooing. Furniture is a little dated and worn, and my room was overdue for a deep clean. Nooks and crannies in the room had food crumbs, dust and hair. The wall paper needs replaced behind the headboard and the white ceiling needs repainted above the beds. There were some hair strands revealed on the sheets when I pulled back the duvet. I believe the dim lighting hides a lot, but when you turn the lights up....yeaahh. Rooms just need a little TLC and a second set of eyes and I believe it will be spectacular.

The train is nearby but we didn’t hear it at night. The rooms are great but the front desk seemed confused on things. There was someone newer so I assume that’s why. Only one person there really knew what was going on. But it was clean, well appointed and in a good location to get around.

We arrived in Billings at 8 pm after a long day of travel and had a reservation for months at the Stay Bridge for our family of 5. When we arrive they told us they 'over sold' the hotel and they moved us across the street to the Fairfield. When we arrived at the Fairfield they had a 2 queen bed room for us which doesn't work for 5 people. They had no other options. So we didn't have a room. I was not notified of the change. Staff wasn't apologetic or helpful. Apparently the manager is known for doing this according to another hotel manager where we ended up staying.