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Hilton Garden Inn Billings

  1. Yellowstone County
  2. Yellowstone County Lodging

Reviews, get directions and information for Hilton Garden Inn Billings

Hilton Garden Inn Billings

About

Hilton Garden Inns’ focused service concept provides an abundance of amenities and exceptional service, with very reasonable pricing.
We would be happy to discuss with you pricing and services that can be customized to meet your needs!

Story

128 luxuriously appointed guest rooms, and 4,000sqft of meeting space accommodating groups from 2-200,
we would like to serve as your hospitality center for sleeping rooms, meeting space and catering needs,
offering competitive rates and exceptional service.

Address: 2465 Grant Rd, Billings, MT 59102, USA
Phone: (406) 655-8800
moc.notlih@mdaselas-mblib
State: Montana
County: Yellowstone County
Zip Code: 59102


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Reviews
We love staying at Hilton Hotels. Our company has been having Christmas party here for the past 2 years and another one coming. We love everything. They have excellent cook and staff serving us for our dinner party. Alexis and the staff that have helped us has been amazing.
We are Hilton Honors Diamond Members and stay in Hiltons all over the world. This is the first time in the US we have had a poor experience and second time in the entire world that we have stayed in a Hilton hotel and had this issue. We have appreciated more Hilton's allowing pets but this hotel was trying to charge us $100 for 1 night for a pet fee despite the website saying $50 per night max 2 pets. It did not saying per pet per 1-4 nights. We were told to come speak to a manager in the morning. When we got to our room the floor was not clean. One of our dogs quickly found a half eaten cough candy on the floor by the bed then we found dried hardened candy, which looked like it had been there for a while, pumpkin seeds and some other chunk of food on the floor. My husband went to speak with the assistant manager in the morning as the General manager was off. I walked by not acknowledging my husband or indicating I was with him and witnessed the assistant manager come out and asked the front desk who wanted to speak to her and she had a snobby tone and disgusted look on her face. My husband shared his concerns and she was argumentative and never apologized after he explained the condition of the room. She did eventually agree to take off the pet fee. But she truly did not seem to be kind or friendly. The front desk staff all handled the pet situation when we asked about the double charge very well. This manager either was having the worst day of her life or she truly needs more training in customer service. We drive through Billings often and will never stay here again. If they can't clean the floors in the rooms but charge pet owners $50 a pet, we will stay elsewhere even if that means a hotel outside the Hilton family.
This Hilton went above and beyond for me when I was in a pickle. Left an important phone in my room and they were proactive in assisting. Customer service is dying, but not here. I had nothing but friendly experiences, and a nice quiet stay in my room. Thank you so much for a great first stay in Montana.
Very disappointed. The first time I stayed here last year for a business trip, my room was very clean. However today I stopped on personal business and the bathroom sink was full of what looked like brown shards or dirt. Bathtub needed a good scrubbing. Room needed vacuuming! Behind the beds hasn't been vacuumed in quite a long time.
Clean hotel with friendly staff and fantastic service! From check-in to check-out, everyone was super helpful and kind! Breakfast was simple but had great options and definitely filled us up. Pool and Hot Tub were clean!
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