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Hilton Garden Inn Billings

  1. Yellowstone County
  2. Yellowstone County Lodging

Reviews, get directions and information for Hilton Garden Inn Billings

Hilton Garden Inn Billings

About

Hilton Garden Inns’ focused service concept provides an abundance of amenities and exceptional service, with very reasonable pricing.
We would be happy to discuss with you pricing and services that can be customized to meet your needs!

Story

128 luxuriously appointed guest rooms, and 4,000sqft of meeting space accommodating groups from 2-200,
we would like to serve as your hospitality center for sleeping rooms, meeting space and catering needs,
offering competitive rates and exceptional service.

Address: 2465 Grant Rd, Billings, MT 59102, USA
Phone: (406) 655-8800
moc.notlih@mdaselas-mblib
State: Montana
County: Yellowstone County
Zip Code: 59102


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Reviews
Oh man, I really don’t know where to start. My wife and I booked this location on 17 Nov and unfortunately, we had quite an experience—and not the one we hoped for.nnWhen we checked in, the Hilton computer system had crashed, which was understandable. After some time, we finally received our room keys. Once we got to the room, we did our usual check of the bathroom, bed, and surroundings. In the first room we were assigned, we immediately noticed mold around the bathtub. I called the front desk and spoke with Seth, who was very understanding and quickly accommodated us by assigning a new room.nnBefore we even left the hallway, another guest informed me that he experienced the exact same mold issue in his room. That was a big red flag.nnThe second room, unfortunately, wasn’t much better. The toilet had stains that made it look like it hadn’t been cleaned well. There was a splatter of something on the wall near the trash can by the window, which was very unpleasant. One of the bed sheets also had stains on it. It was disgusting. Because it was late, my wife and I didn’t feel like switching rooms again, so we removed the sheet ourselves.nnOverall, this Hilton Garden Inn needs a major update. The fitness room especially needs a complete makeover. I was not pleased with our stay, and I will not be returning to this location.nnOn a positive note, Seth and the new lady he was training were amazing. They did everything they could to accommodate us, and their professionalism was truly appreciated. The issue isn’t the staff—it’s the hotel’s condition.
This is the first time I have had an experience at a hotel that compelled me to leave an overwhelmingly positive review. Working in the fields of marketing and journalism has given me extensive experience staying in hotels and resorts worldwide, and I am someone who looks beyond marketing claims, scrutinizes the details, and is not easily impressed. However, my recent stay at the Hilton Garden Inn in Billings, Montana deserves my highest praise and deepest gratitude. An unexpected health situation required me to be transported from another rural state to Billings for advanced medical care, leaving me in need of a hotel that could accommodate unusual circumstances, an indefinite stay, and my dog. Without any of the comforts of home, the staff here went out of their way to create exactly that, a true home away from home. If you are seeking a hotel where the staff show genuine compassion, provide impeccable service, and consistently go above and beyond for their guests, this is the place. While every employee I encountered demonstrated professionalism and dedication, I would like to give special recognition to the front desk team. Seth L., Shauna B., and Nicole W. ensured that my stay was not just comfortable but remarkable, and I am sincerely grateful to each of them. From excellent amenities to exceptional service, I highly recommend the Hilton Garden Inn in Billings.
Quiet, clean rooms, convenient location, and hardest working staff.nnRoom facing south was quiet and very clean. Location is convenient for a run on the BBWA Canal Corridor Trail, and so impressed with hard working and polite staff, esp Seth at front desk. Outdoor fireplace was great place to wind down after a long day. Thank for you making our trip so peaceful and easy.
This location was fantastic. There are a lot of places to eat and shop within walking distance. It was painless to get to from the highway.nnService was the best thus far in our long trip. We're traveling with pets and were given goody bags for them when checking in. Seth was incredibly helpful and got us a room on the first floor which was perfect for taking our dog out. Unfortunately, there wasn't a free breakfast option but with all the other options nearby we didn't mind. The guest laundry area was very nice and decently priced.nnThe rooms were nice size, and very clean. The beds were comfy and there were different types of pillows to choose from. Overall they worked out great for us!nnI havent slept that good our entire trip but this hotel was perfect! Thank you Seth, and Garden Inn Billings
Fantastic hotel and service. Stayed one night on a moving trip. Rooms were spacious and the staff was excellent. We had a birthday in our group and they were wonderfully accommodating to our requests. It was the best hotel we stayed at on the whole trip!
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