Southbank Medical Centre

I am not exaggerating when I say, this is the worst clinic in the history of Ottawa. I am mind blown by how it remains open. The staff is fresh off the boat with 0 professionalism or empathy. They never return calls or follow up after check ins. They couldn't care less if you live or die. The doctors in this clinic are worst than the supporting staff. Do yourself a favor and find a proper medical center. ANYTHING is better than this

This clinic is an absolute joke!nDon’t waste your time and avoid it by all means!nWe had meet and greet with a family doctor in March and then till october they give us an appointment every month and cancel the same day saying doctor is sick or on vacationnThey cancelled six times in a row!nAfter I take the day off to go they call like 1 hour before the appointment.nAnd the staff is so unprofessional.nnThey also gave me some appointments on stat holidays and called a week before the appointment saying it’s a stat we we are not working so your appointment will be a month later.nWhy the hell did you give me the appointment in the first place?!nnAVOID AVOID AVOID

Not the worst experience but it was definitely a cold experience that turned out well. Went in with a bump on my neck and the doctor didn’t explain anything just handed me a paper. When I asked him what it was, he said it was for an ultrasound, I asked him why and he explained. The receptionist called me to follow up a few weeks later and make an appointment with me. From there he gave me medication and talked me through the next steps. I asked if he was taking any new patients and it wasn’t long after that I met him again to do a meet and greet. Overall didn’t wait long in the waiting area and the staff was as nice as they could be given how busy and how rude some of the other patients were especially the ones who didn’t follow directions. Thank you to the wonderful staff and doctors.

BEST walk in clinic ever been to in Canada.On a sunday. Was in line at 8:30am. Clinic Opens at 9:00am. Already a lineup.But once the clerk asked me ohip card and reason for visitpainful ear infection i was sent into a medical room to wait. Waited for a doctor for 5 minutes and saw Dr. C Doss immediately. Quick questions, checked me out and within less than 6 min i was out the door and at the pharmacy for the antibiotics with prescription .nThat is effective medical service.nI understand some might disagree. But its an in and out situation and it was pleasant, well spaces out and people were friendly and got the business done.nnDefinitely recommend if you do not want to wait 24 hours + in the ER for minor not 911 but painful situations.nnThanks Dr. C Doss!!

Really rude staff. Been here for more than 6 times in the past month. You call their phone to ask a question that they can answer which would prevent me from coming in to get an answer regarding test results. Called them 10 times in the morning, no answer. I go in to talk to them, they say no walk ins today empty clinic, nothing on website, and they are just sitting at the front desk on their phones playing around. When I tell them I called 10 times they say someone will pick up tomorrow, which is annoying when you see 2 staff members on their phones but ignoring the phone calls made to the clinic. No walk ins shouldn't prevent you from picking up for a simple phone call. Avoid at ALL costs.

Directions to Southbank Medical Centre with public transportation

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