Modern Shoe Renew

Went there to get my shoes stretched a bit and found they could not but he did have a far better pair of boots that he sold to me . A year later the heels were worn down and I got them resoled. Great guys to do business with and yes it is cash only as it costs money for credit and debit card transactions and this way they can keep costs low. Not every customer is gonna come in to this store and find utopia but lets get real if you have a bad hair day ,it tends to rub off on other people . So when I go to any store I try to imagine that this sales person has just had a bad time and I try to keep my conversation pleasing vs making their day any worse.
7 years ago (06-03-2018)

I bought my wedding shoes a couple of weeks ago and needed rubber soles put on the bottom so that they were non-slip. My usual shoe repair guy in Guildford had recently started getting really expensive and since I worked in North Vancouver, I decided to try this place out. I made sure to tell him to please be extra careful they were brand new shoes that were for my wedding in August and had never been worn. Fast forward a week to when I pick my shoes up. There was yellow glue all over my white shoes, and the leather was scuffed off and peeling along the lower part of the shoe all along the bottom. I was shocked and asked him about it, and he then took them into the back to try to scuff the "peeling" off I'm guessing? He had told me initially he wanted $27 for them and I told him I was not paying him. He then took my shoes off the counter and held onto them. Then I took my VISA out and said I would pay him with that because I needed my shoes back but he said he only took cash. He put the shoes back on the counter and then I picked them up. I said I am not paying him for his services, and he then got hostile and stood in front of the DOOR and told me I could not leave. I had left my phone in my car and couldn't even call 911 so I said I would pay him $10 cash. He then walked into the back ignoring me. I kept calling out saying "hello! don't you want money?" but he kept ignoring me. So I told him I was going to walk out to my car to get my phone so I could record this and I did. When I came back I explained what was happening again on tape, and he kept ignoring me and walked into the back again. After calling out a few more times I said I was leaving and right before I walked out, he yelled go to hell. Besides complaining about his services, I'm also complaining about how hostile and threatening he can be. He didn't even say a simple sorry to me or take any responsibility for what happened and acted like he could care less. Super poor service so I would not recommend him to anyone. Do not go here!!!
8 years ago (25-05-2017)

I had something small wrong with my shoes and he fixed them for free while I waited. Great store.
8 years ago (21-11-2017)

Consistently good work, fast turnaround, relatively inexpensive. Investing in good shoes means they can be repaired instead of thrown out!
8 years ago (20-08-2017)

Fast turnaround, inexpensive, and solid work!
8 years ago (19-04-2017)